ROLE SPECIFIC RESPONSIBILITIES
Collaborate with National Operations Centre (NOC) and Regional Operations Support to trouble-shoot daily resourcing / delivery issues and liaise on staff scheduling and safety concerns.
Initiate and track customer issues for others to resolve (in CASE) Follow-up on unprocessed orders and other issues to ensure local Market customer satisfaction.
Promote superior customer relations through Market - targeted communications initiatives (e.g., Christmas cards, calendars, etc.
Liaise with Sales support, including Regional Inside Sales and Pricing desk (regional and national)
Process timesheets for submission to Payroll based on agreed-upon protocol. Approve employee timesheets in absence of Market Manager.
Track vacation days and sick days taken by all Market area staff. Order and track uniform, glove, and safety equipment purchases for field personnel in assigned Markets.
Organize meetings and conference calls. Update Market contact phone lists. Review monthly cell phone bills with MM; initiate any updates / changes with Office Services.
Write meeting Minutes where required. Ensure Market communications to employees are made available. Gain sign-off documentation where acknowledgement of information receipt is critical.
off. Liaise with Fleet Manager re : motor vehicle accidents Receive STD / WSIB status reports from Human Resources to keep Market Managers up-
update employee training folders Liaise with regional and national teams to ensure safety performance is achieved.
Affect continuous improvement and adjustments to plans, processes, and protocols when and where required.
Reporting directly to the region’s Business Manager, the Market Area Administrator is responsible for supporting Market Managers by way of alleviating the workload associated with various administration tasks related to their respective businesses.
Responsibilities relate to providing front-line customer service and retention of customer accounts, in addition to back-
line support for Market area employees, health & safety, and reporting needs.
EDUCATION & EXPERIENCE
Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda hr superiorpropane.
com to let us know how we can enhance your experience.