Delivery Director – Enterprise Content Management
Sun Life
Sun Life Financial Waterloo King
11d ago

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.

Follow a path that lets your talents shine.

Job Description : Company Background :

Company Background :

Sun Life Financial, a leading international Financial Services organization with assets under management of roughly CDN $350 billion, provides individuals and corporate customers with a diverse range of protection productsand Wealth Accumulation Products.

The company, which went public in 2000, trades on the Toronto, New Yorkand Philippinestock exchanges and has been in business for over 140 years.

Along with its joint venture companies, it employs approximately 29,000 people worldwide. Currently, Sun Life and its partners have operations in key markets, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, Singapore, the Philippines, Japan, Indonesia, India, China, and Bermuda.

Sun Life has experienced steady growth, both organically and through a dedicated acquisition strategy. It manages its operations in five business segments : SLF Canada, SLF United States, MFS Investment Management, SLF Asia, and Corporate Office.

The Corporate segment includes SLF International. Each business segment is made up of several business units and has its own operating team with complete financial responsibility in its respective market.

The worldwide headquarters in based in Toronto. The Canadian headquarters in based in Waterloo.

Sun Life ranks among the largest North American life insurers by market capitalization, and is financially strong and well capitalized.

The company invests wisely in disciplined growth in all of its markets while focusing on financial performance. Sun Life’s enduring success is based on a balanced and diversified portfolio of businesses.

The company has built strong customer franchises and has ongoing relationships with millions of customers around the world.

It continues to grow market share and is well positioned to pursue future growth opportunities.

Sun Life strives to be a responsible corporate citizen in the communities where employees live and work around the world.

Enterprise Services :

Enterprise Services resides within Sun Life Financial’s international division with accountability for Infrastructure, Architecture, Application Services, Digital Transformation, Security, Business Continuity, Project Management, Shared Business Services, and the India Services Centre.

Key Responsibilities :

This role will focus on the Enterprise Content Management portfolio within the Data and Analytics area, which is part of Enterprise Services in Sun Life Canada.

It is a high profile software delivery role, with a very exciting future.

The role works closely with a team of Solution Architects, Design Specialists, Business Analysts, Project and Program Managers, and Business Leaders, to deliver highest quality ECM solutions aligned to the best practices in information management, and software delivery principals.

This role partners very closely with the Business Engagement Director and the Operations Director on the team, to ensure the end to end view on delivering industry leading solutions to our clients.

The focus is horizontal shared service in Sun Life that offers Enterprise Content Management solutions known as Digital Business Automation Services.

DBAS is a well-established team that is part of the Data and Analytics area of IT.

DBAS offers a set of services that include intelligent Omni-channel document capture, content management, workflow and case management, email archive, and records management.

These platforms integrate with line of business applications that support all areas within the organization globally.

The responsibilities of the ECM Delivery Director for this portfolio include, but are not limited to the following :

  • Ensures that appropriate organization, governance, decision making, and delivery structures are in place to drive outcomes articulated in the business case, CBA, business requirements, and portfolio plans.
  • Ensures that standard and best practice project and program management processes are applied to consolidate, plan, and execute initiatives with high complexity, risk, and often multiple underlying project initiative.
  • Ensures that change, acceptance, and approval management is proactive and effective across the program portfolio.
  • Develop and maintain metrics and target KPIs for the reporting the success of software delivery end to end, and report regularly on the status, benefit realization, risk, financial, and overall client satisfaction.
  • Synthesizes status reporting and compiles executive updates on project / program accomplishments against milestones.
  • Creates and manages constructive relationships with direct reports to effectively align performance expectations and results with personal and professional development.
  • Works closely with other Enterprise Services and Business Group organizations to effectively align project resource requirements and work package leadership in support of project objectives.
  • Drive conversations with the business leaders to understand their needs and outline innovative options to move the ECM agenda forward in a strategic way.
  • Lead the delivery of solutions for enabling business process with content, and actively capturing and managing client data within context.
  • Actively monitor the rapid advances of intelligent content capture and management and technology landscape, both within the technology industry as well as the financial services industry.
  • Ensures that appropriate proactive risk management practices exist and are followed within the portfolio.
  • Effective management of vendors and suppliers through scope development, selection, negotiating, contracting, performance management and governance over deliverables.
  • Skills & Experience :

    Bachelor’s degree in Computer Science, Engineering, or related area.

  • 10+ years experience in a large IT organization, with a minimum of 5 years in software delivery leadership.
  • 5+ years experience in leading Content / Document Management programs.
  • Experience in Content and Information Management is a must

  • In-depth experience designing and implementing solutions involving ECM platforms, such as FileNet, Kofax, Documentum, Captiva, and other comparable platforms.
  • Deep understanding of the Financial Services industry.
  • Style & Attributes :

  • Ability to manage through influence in a complex and evolving environment to meet challenging time lines and organizational goals.
  • Ability to establish and maintain a high level of customer trust and confidence.
  • Demonstrated problem solving, communication and organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results.
  • Strong professional consulting skills.

  • Mature, confident, and performance-oriented.
  • Capable of developing strong relationships with all levels of management.
  • An excellent communicator, team player and someone who is intellectually honest.
  • Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-

    mail a request to thebrightside sunlife.com

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted

    Job Category :

    Project Management - Systems

    Posting End Date : 23 / 10 / 2018

    23 / 10 / 2018

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