Launch projects that make a difference to our customers.
Join our team
The Home Solutions Lifecycle Marketing team is a fast-paced, dynamic, and collaborative team responsible for Lifecycle Programs, Base Management, and Customer Value Analysis.
We lead strategic programs to build world class customer value & engagement.
Here’s the impact you’ll make and what we’ll accomplish together
We are looking for an energetic, motivated individual to lead this highly visible program. If you have strong strategic & analytic skills, project management and business planning, this could be the right opportunity for you.
Execute re-contracting offer strategy, including mass offers and test & learn streams
Analyze existing performance and identify opportunities for improvement and optimization
Leverage customer insights and customer base analysis to improve re-contracting outcomes
Support the execution of various retention-focused campaigns
You're the missing piece of the puzzle
Minimum 2-3 years of experience in marketing, marketing analytics, customer base management, and / or a strategic planning role, preferably in the telecommunications industry
Strong quantitative analytics and problem solving skills including business case and financial assessment skills
Experience using analytic tools (e.g. Excel, Tableau, etc.) and ability to provide frameworks for others to provide meaningful insight
An entrepreneurial spirit which will drive passionate ownership, and responsibility for the business
Experience leading and facilitating cross functional teams
Ability to coordinate multiple projects and initiatives in the portfolio and work within an environment of rapid change
Excellent relationship management and collaboration skills including the ability to collaborate effectively in situations without formal influence & across geographies
Strong presentation and communication skills (with experience interacting with senior leaders in a large organization)
Strong bias to action with the ability to work independently to produce the required results
Bachelor of Commerce or similar post-secondary degree with a business / marketing emphasis
Background in wireline products (IPTV, high-speed internet, home phone) will be considered an asset
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.