eCommerce Support Technician
Lightspeed
Montreal, QC, Canada
5d ago

As part of our eCommerce support team, you will provide technical support for our Point of Sale software & eCommerce products.

Your role will focus on delivering outstanding customer service when our customers need it the most. You will help them successfully run their businesses by resolving their technical issues, and providing them with helpful resources.

We are the voice of our users within the company, and we work closely with other departments to improve the experience of existing and future customers.

What you’ll be responsible for

  • Troubleshoot and resolve technical issues over the phone, email, and chat
  • Deliver outstanding customer service that is courteous, accurate, and timely
  • Manage and prioritize incoming customer inquiries
  • Document and track customer issues and resolutions
  • Collaborate with peers and other departments on specific user-impacting issues
  • Collaborate in the creation and maintenance of the internal knowledge base
  • Work on special projects as required
  • About our team

    Join the team and experience the joy of helping customers that are not tech-savvy grow their online business beyond their wildest dreams, with a team that feel invested in their work and their organization and do their best work every day.

    What you’ll be bringing to the team

  • Customer service experience, and experience assisting customers
  • Ability to understand HTML and CSS, and make small edits
  • Excellent oral and written communication skills in English (and ideally in French)
  • The ability to empathize with the needs and technical acuity of each customer
  • Even better if you have, but not necessary

  • Experience on a technical support role
  • Experience using Mac OS X
  • Reading / editing Javascript
  • Retail / eCommerce experience
  • Who you are

  • You are passionate about helping people
  • You are enthusiastic about technology with demonstrated technical aptitude
  • What’s in it for you

  • Opportunity to join a fast-paced, high-growth company
  • Tons of growth opportunities into technical or people management roles
  • Lots of autonomy, flexible work culture and possibility of remote work
  • 1 on 1 coaching sessions
  • Working with your colleagues in a pod environment
  • Get assigned side projects to innovate the team
  • Help our customers achieve their design goals through small customization using HTML, CSS and Javascript
  • About Us

    Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform.

    Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

    Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX : LSPD).

    We're passionate about enabling people to do their best work. Come work with us and find out what you can do!

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