Managed Services Delivery Consultant 3
Ricoh
Saskatoon, SK, CA
6d ago

Job Description

Managed Services Delivery Consultant

Ricoh Canada Inc. has always been on the forefront of workplace innovation.

Yesterday, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before.

Today, that means information mobility, which is the ability to capture, manage, access and use the information you need wherever and whenever you need it driving the results you want.

As for tomorrow, that vision is already taking shape in our heads and labs, too. And when the workplace begins its next major change, our imagination will help drive it.

From meeting your financial goals to time off, we promote the well-being of our employees and show them they're valued. Examples of our People based programs include :

  • Wellness
  • Flexible Work Options
  • Development
  • Rewarding your Efforts
  • The Managed Services Delivery Consultant is responsible for deploying, troubleshooting and reviewing infrastructure solutions as well as overseeing infrastructure projects as the technical lead and completing quality assessments.

    As a senior member to the team, is competent in the full deployment of the solution, can deploy independently and oversee the technical work of others which includes resolving complex technical issues for a wide variety of clients through various means including on site, e-mail, and phone, while working with desktops and servers,

    Responsibilities :

  • Leads the install, configure, optimize, troubleshoot and support Microsoft Windows (2008 / R2, 2012 / R2, 2016, 2019), Exchange (2007, 2010, 2013, 2016), Virtualization solutions (VMware, Hyper-V), Remote Desktop Services, Citrix XenApp / XenDesktop and other core infrastructure components
  • Implement, and troubleshoot Office 365
  • Performs quality assessments
  • Proven experience in delivery of technical projects on budget and on time
  • Effectively troubleshoot infrastructure issues like performance bottlenecks or configuration faults
  • Produce accurate and informative technical documentation
  • Prioritize and execute tasks in a high-energy environment
  • Understand the dynamic nature of a client's business and deliver the best-fit solution
  • Deal effectively with all levels of customers and team members
  • Work well under pressure and manage expectations effectively
  • Qualifications :

  • Minimum of 5 7 years' experience in a similar role
  • Relevant technical diploma or commiserate experience.
  • Current technical certifications such as Microsoft certifications, Office 365, VMware Citrix, is an asset
  • Knowledge, Skills and Abilities :

  • Substantial experience with, Windows Server 2008 / 2012 / 2016 / 2019, Active Directory, Hyper-V, SAN Solutions, Office 365 Subject Matter Expert level of understanding for at least one core infrastructure component
  • Strong organizational skills with excellent attention to detail
  • Experience working in a team-oriented, collaborative environment
  • Effective / proven communication skills
  • Experience installing, configuring, optimizing, troubleshooting and supporting Citrix XenApp / XenDesktop is an asset
  • Experience in implementation and management of Microsoft Azure is also an asset
  • Ability to research and apply knowledge effectively
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