The Power of Together
Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.
Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!
We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values : respect, passion, connectedness, creativity, and excellence.
By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success.
Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre and CN Tower.
As a national property and casualty commercial insurance provider, we also have offices across Canada.
The Claims Director is responsible for directing all activities of the claims unit and ensuring efficient, prompt, and courteous service to claimants, insureds, and brokers through the direction and training of the adjusting employees in the investigation, analysis, and settlement of claims.
The incumbent is also responsible for supporting, improving, and directing the client experience during our First notice process.
Lastly, the selected individual is responsible for supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity and quality.
What you will be doing :
Responsible for resource and workload planning and organization.Provide individual and team feedback for the purpose of coaching staff to meet or exceed planned objectives.
Manage the hiring, development, retention, reward, and motivation of staff in the unit / region.Assist in the training and development of staff, and provide technical expertise and advice regarding products, systems, and processes.
Complete annual performance objective planning and performance reviews for direct reports and teams.
Work with regional senior management in establishing future strategy and plans to ensure team and regional service level goals are met and maintained.
Responsible for supporting technological initiatives and operational process improvements in the evaluation of auto physical damage claimResponsible for vendor relationships and vendor metrics, including salvage, rental vehicle, and body shop network
Review and provide feedback on recommendations for improvements to work processes to increase efficiency and / or reduce time and costs.
Develop and implement strategies for the early recognition and handling of potential fraudulent claims.Ensure that quality initiatives within the claim’s unit and within the company as a whole are implemented regarding the adjusting of claims in order to promote service that surpasses insured and broker expectations.
Monitor LAE spending to ensure they are within appropriate levels.Collaborate with internal stakeholders such as underwriting, accounting and Actuarial to solve problems and to identify / implement new and better strategies to handle current functions and operations.
Ensure that senior management are informed of all relevant issues in a timely manner.
Ensure that information is provided on a timely basis and is coordinated with other segments of the company’s operations.
Ensure that insureds / claimants / brokers are fully informed of the status of their claims.Identify, build, develop and manage key client relationships.
Work with senior management in establishing future strategy and plans to achieve business goals including annual budgets and establishing department targets.
Maintains a complete knowledge of corporate and regional claims results and ensure these are properly communicated to all unit managers.
Ensure team and regional service level goals are met and maintained.
Provide direction to managers and / or supervisors on the evaluation of exposure based on available information and the establishment and maintenance of appropriate reserves, payment or recovery, negotiation, or declination on claims of all sizes and complexityMonitor large / complex losses, providing input and direction as required.
Review available information and establish, maintain, and recommend appropriate reserves, payments or recovery, negotiation, or declination.
Provides authority levels for loss and expense payments to assigned personnel according to competence and provide approval above those levels but within position authority.
What we are looking for :
What sets you apart :
What we have to offer :