asset tracking and allocation, data plan and reimbursement)Support mobile applications by helping carriers troubleshoot and solve problemsTrain RC's on process for reporting discrepancies into mobile app (ex.
Bad address, non-existent address, customer refusal, dispatch)Train RC's on process for delivering products including newspapers, flyers and packages (ex.
Qualification of RC's for Package Logistics Business (ie. Back-heck, ability to carry expected weight of packages and to perform delivery process (physical and technical aspects)Coaching Bundle Drop drivers and Route Carriers through learning curve and providing discipline when requiredContingency plan for each Carrier route identified and communicated to DispatchPerform field audits on product deliveries (newspapers, flyers, packages and other) to ensure process being followedAllocates resources to fill open / down newspaper and flyer routesOrder Management : Daily tracking of packages through sortation at designated Distribution Hub (Fredericton, Saint John or Moncton).
Any packages not received, damaged, missing labels to be communicated to client for disposition advice. Manage reporting back to clients on any mis-tendered orders (orders received at hub but not on manifest) for disposition advice and removed from billing file.
Daily tracking of all packages in-transit until completion (within 48 hours of dispatch from Client Fulfillment Center)Use TMS to monitor Line-haul, Bundle drop driver and Route carrier runs to ensure hand-off's complete and orders delivering as expected.
Problem resolution for mobile application questions in the fieldManage recovery plan for any orders mis-sorted and sent to Line-haul, Bundle Drop driver and / or Route carrier in mistake so that they make 48 hour SLA.
Run daily 'Open Orders' report to determine what packages / orders were not received due to : Shortage (Order but no package)Overage (Package but not order)Damage (Package damaged and pending resolution)Manage returns from customer site back to depot and deposition with client.
Run returns report to ensure all returns received back into BNI hub. Run returns reports following 3 delivery attempts (when required) and in storage at hub for 12 days for return to client.
Communicate to Dispatch any Down Routes requiring re-dispatch to back up Bundle Drop drivers and Route Carriers.Support customer pick-up process from Hubs.
Ensure system setup for customers to conveniently pick-up orders.Performance Management : Manage root cause and corrective actions for products including newspapers, flyers and package delivery / return incidentsDevelop preventative actions for mitigating incidents and issues in district(s)Establish and monitor Domo cards for package daily performance in district(s)Develop Continuous Improvement ideas and execute on ideas to reduce cost, increase customer experience and simplify process.
Safety Management : Responsible for Safety for Bundle Drop drivers, open route drivers, flyer / newspaper Route Carriers and Package Delivery Route carriersResponsibility includes routine safety auditsResponsible for dock safetyOther Responsibilities : Coordinates contractor payroll and creditsMust have a reliable vehicle and a valid driver's licenseMust be a team player with effective communication skillsComputer knowledge required : Microsoft Office, OutlookCustomer service orientatedAbility to handle multiple projects and prioritize work to ensure deadlines are metPrepares EMC (Flyer) paperworkResponsible for dock operationsAlso responsible for all other duties and tasks assigned to by the immediate supervisorAbout BNIBNI is Atlantic Canada's most dynamic media group and provides a comprehensive package of news and information to readers throughout New Brunswick.
Our ever-growing network of media outlets includes three daily newspapers, over a dozen weekly newspapers, distribution services, digital marketing solutions, New Brunswick's most popular online news platform, and Atlantic Canada's leading online recruitment site, CareerBeacon.com.