Help Desk-Customer Service-Markham
Manpower
Markham, Ontario, Canada
4d ago
source : CareerBuilder, LLC

It is a very good opportunity for you to connect with an organization where you get experience and find growth opportunities.

POSITION OVERVIEW / CORE TASKS

Provide customer support to client via all incoming support channels - Example : via telephone, email, chat and web channels

Performing callbacks as required.

24*7 Availability

Excellent communication and customer service skills

Understanding of system resources and allocation

Minimum keyboarding speed of 30 WPM

Flexible work style - ability to work shifts and weekends

Professional work attitude, ability to learn

Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)

Accurately log all interactions via established business processes and tools

REQUIREMENTS

Learn and become knowledgeable of customer products and services

Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.

Act with sensitivity in all customer interactions

Effectively manage length of calls / handle time

Promote teamwork and contact center success

Desktop Hardware and associated peripherals

Microsoft Standard Office Products (Outlook / Word / Excel)

If you are interested, then please apply.

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