It is a very good opportunity for you to connect with an organization where you get experience and find growth opportunities.
POSITION OVERVIEW / CORE TASKS
Provide customer support to client via all incoming support channels - Example : via telephone, email, chat and web channels
Performing callbacks as required.
Excellent communication and customer service skills
Understanding of system resources and allocation
Minimum keyboarding speed of 30 WPM
Flexible work style - ability to work shifts and weekends
Professional work attitude, ability to learn
Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)
Accurately log all interactions via established business processes and tools
Learn and become knowledgeable of customer products and services
Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.
Act with sensitivity in all customer interactions
Effectively manage length of calls / handle time
Promote teamwork and contact center success
Desktop Hardware and associated peripherals
Microsoft Standard Office Products (Outlook / Word / Excel)
If you are interested, then please apply.