Why is this role important?
Director, Digital Health, Customer Engagement Technology
As the Director, Digital Health, Customer Engagement Technology this role reports directly to the Sr. Director, Customer Engagement Technology.
The Director role is responsible for the Digital Health Technology Road Map, Technology Delivery, Technology Operational Service, Stakeholder Management, Release Management and Vendor Management.
This role requires great collaboration with Health Care business stakeholders, strong experience in health care digital product delivery and third-party vendor integration.
We are looking for a strategic, customer centric, self-motivated, innovative technology leader with the ability to work independently with cross-functional teams.
WHAT YOU WILL DO :
Responsible for the Technology Strategy and Roadmap for the Digital Health product.
Responsible for Digital Health Technology Delivery and Operations
Establish strong relationships with business stakeholders and other internal stakeholders
Portfolio Management and Financial Management
Define organization structure and IT strategy to support the business growth
Provides strategic guidance to teams to ensure escalated concerns related to the portfolio are appropriately managed
Comprehensive knowledge of technology best practices, procedures and principles of Service Management
Ability to guide cross-functional teams through complex change from concept to execution
Lead a continuous improvement effort to optimize availability and resiliency Customer Solutions Delivery Applications
Responsible for Vendor Relationship management and Review Vendor metrics monthly.
Monitor service delivery against standards, implement action plans to ensure service deliverable are achieved consistently.
Review SLA metrics for Customer Engagement Technology with Business
Review Operation Risks on continuous basis work with audit teams and stakeholders to develop mitigation plans.
Responsible for Operation Dashboard, Major Incident triage and business communication, Production Application health, Application Monitoring, Responsible for Environment Management, Release Management, Deployment Management
Responsible for Major system upgrades, system disaster recovery management, assets management
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
Ability to create and foster a cohesive team, and promote a positive work environment for all employees
Commitment to team skills development and ability to attract top talent
WHAT YOU WILL NEED :
To be a strategic, customer centric, self-motivated, innovative technology leader collaborating with cross-functional teams
8 years+ Digital Transformation Platform experience
10 years+ IT delivery and service management experience
10 years+ IT-business stakeholder management experience
Strong leadership, planning and organizational skills
Strong stakeholder management skills
Strong technology strategy, execution, and analytical skills
Working experience with Health products
Working experience with software and hardware architecture principles
Post-secondary education in Computer Science Engineering or related discipline, ITIL is an asset
How You’ll Succeed :
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.
Employment Type : Full time
Type of Role : Regular