Strategy Manager - ServiceNow
Toronto, ON, CA
il y a 16h


We’re a customer-driven and product-minded team within B2B at TELUS, responsible for our company’s value chain evolution.

We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most, our Customers.

B2B Systems Transformation’s mission is to make life easier for our Customers and for our team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support and that are used every day by thousands of TELUS team members nationally, across multiple functions.

Our team includes a passionate group of strategists, business consultants, capability owners, project managers, business analysts and change management experts.

We work closely with partners across the organization to design, build, and implement meaningful system enhancements that drive value for the organization.

Join our team

We are looking for a passionate team member to join our B2B Systems Transformation Team as a Strategy Manager. We are in a period of hyper growth within the B2B systems development team.

With growth comes a lot of opportunity to positively impact the daily activities of our users and our customers. There also comes increased need to clearly articulate our strategy and roadmap with stakeholders to ensure we have alignment on priorities and interlock on readiness activities.

As the Strategy Manager, ServiceNow, you will be among the key resources helping to drive this strategy and ensure it is accepted by our executive stakeholder group.

This is critical for our ability to optimize our delivery plan with key partners and successfully deliver benefits to the business.

The role provides a high degree of interaction with senior leaders in the organization where you will be expected to lead conversations on future investments, tradeoffs, risks and performance of the portfolio against our commitments in one of the most exciting and well-funded periods of our journey.

What we will accomplish together

  • Stakeholder alignment on our system evolution vision
  • Build the trust and confidence in our roadmap to enable a large scale change in how business operates
  • Drive a culture of change and continuous improvement
  • Qualifications

    Your ideal profile includes

  • Experience advanced level with ServiceNow and assurance processes and ITSM
  • Vision ability to step outside the role and view things as our stakeholders do to deliver our message in their language and increase commitment in our roadmap
  • Creativity the problems we are trying to solve are complex and they take time. Our message must be simplified to resonate with a diverse set of stakeholders and get them to do things we have not done before
  • Team focused are largest asset is our team and culture and we cannot succeed as individuals
  • Flexible - ability to work with a diverse technical team and simplify the message to an executive presentation
  • Great-to-haves

  • University degree and / or equivalent combination of experience and education
  • ITIL certification
  • PMP certification
  • Bilingual (English / French) #JTA
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