Hard Rock Casino Vancouver is now on the lookout for a professional and diligent superstar to become our next Surveillance Operator .
As the eyes of the casino, this VIP team member will be responsible for the monitoring of all areas of the casino property and maintaining the appropriate documentation.
This individual will ensure the safety of our guests, team members and company assets by maintaining continuous surveillance of gaming areas and the entire property.
The chosen member must be passionate and exude respect, as they will be collaborating with a rockin’ team and will be required to write and generate reports in an accurate manner.
Duties and responsibilities include :
Answering internal and external telephone calls
Informing or re-directing calls accordingly
Monitoring, documenting and reporting violations regarding large cash / cash equivalent transactions, excluded and self-excluded guests and unauthorized access
Maintaining logs; preparing daily reports; storing records securely for evidence purposes
Monitoring, documenting and reporting on the condition of surveillance facilities and equipment
Performing preventative maintenance on equipment as required
Communicating effectively with all appropriate operational departments
Building strong working relationships with guests and team members
Complying with licensing laws, health and safety and other statutory regulations
Performing other duties as required
Successful candidates will demonstrate the following qualifications :
Legendary guest service skills with a Make it Happen attitude
Understanding of yourself and others when communicating with team members and guests
A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence
Live HRCV’s Values all day, every day : Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
Strong written and verbal communication skills with a keen eye for detail and the ability to focus on monitors for long periods of time
Possess a high level of honesty and integrity; adherence to high standards, methods and procedures
Gaming knowledge & surveillance experience as well as background experience in Criminology an asset
Ability to work in a team environment Serving It Right certificate required
The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch
Your benefits could include :
Medical Services Plan of BC
Extended Health Care
Great Canadian Pension Plan
Employee Share Purchase Program
Employee & Family Assistance Program
Since the party never stops at Hard Rock Casino Vancouver, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and graveyards.
The hours of work will be based on guest and business needs.
Thank you for reviewing this job opportunity at Hard Rock Casino Vancouver. If you’re ready to Take the Stage apply today to join our team!
Hard Rock Casino Vancouver
2080 United Boulevard