Claims Consultant, Specialty Lines
Intact Financial Corporation
Edmonton, Alberta, CAN
3d ago

About the role

As a Claims Consultant in our Specialty Lines team , you will handle multi-line complex claims through all distribution channels.

You will be responsible for the direct handling and monitoring of complex first party and third-party claims with exposures in Canada and Internationally.

The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability and additional Specialty Claims.

LOCATION : National

Primary responsibilities :

  • Manage, Investigate, analyze, negotiate and resolve large and complex claims generally with exposures over $500K or involving specialized kind of loss;
  • Engage and manage external counsel, consultants, independent adjusters, accountants and engineers to confirm coverage, determine liability and assess damages;
  • Lead, supervise, guide and provide technical advise to regional file handlers to ensure consistent and effective claims handling;
  • Audit Regional Claims files and report to management on results;
  • Train colleagues on complex claims handling;
  • Work with Underwriting and Loss Prevention to identify potential risks, hazards and trends;
  • Provide brilliant customer service to Brokers, Customers, and Colleagues
  • Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management;
  • Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations;
  • Effectively negotiate claims when appropriate;
  • Attend settlement conferences and trials.
  • You succeed at what you do because you are :

  • A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
  • A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients
  • A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
  • Able to adapt to changing needs and understand the need to be flexible and agile
  • A planner and able to effectively organize to establish an effective strategy
  • A strong collaborator and have a passion for mentoring and coaching others
  • Qualifications

  • 10+ years experience with direct handling of large and complex property claims.
  • Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
  • Undergraduate Degree or CIP designation (asset)
  • Flexible to travel as needed
  • Here are a few reasons why others have joined our team :

  • An award-winning, inspiring workplace that supports its people and recognizes great work
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • A comprehensive financial rewards program that recognizes your success
  • An extensive, flexible benefits package
  • An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
  • A $350 annual wellness account that promotes an active lifestyle
  • Flexible Work Arrangements

    Right now, we support 100% remote work, if your role permits. We anticipate that in early 2022, we’ll be moving to a hybrid approach which gives us the best of both worlds a mix of home and in-office workdays.

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