Hospitality Manager
Oliver & Bonacini
Toronto, Ontario, Canada
4d ago

POSITION SUMMARY

Under the direction of the Associate Director of Hospitality Services, the Hospitality Manager is accountable for the day to day operations of the commissary including staffing, cost controls, training, budgeting and the overall performance.

Providing F&B services to all tenants of the building whether it be office catering, pantry service, online food delivery or lunch / grocery pick up.

PRIMARY DUTIES & RESPONSIBILITIES

  • Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his / her exciting vision for the future
  • Regularly monitors and achieves the O&B points of service
  • Builds and maintains relationships with guests, team members and senior management alike
  • Creates exciting beverage offerings that are suitable for the business model, costs appropriately to budget
  • Shows leadership in creating a culture that revolves around the experience and enjoyment of food and efficient service
  • Demonstrates high personal integrity, business ethics and takes every opportunity to promote the spectrum of services we offer
  • Conducts recruitment and selection and training and development initiatives as well as performance management and employee coaching
  • Uses conflict / resolution and problem solving skills
  • Assists with the tracking of sales, invoicing, and managing inventory
  • Conducts weekly management meetings to review financial performance, service standards, staff performances & other business as required
  • Conducts briefings with service staff prior to each shift
  • Approves scheduling of staff to properly service daily needs
  • Ensures accuracy and timeliness of payroll records
  • Strives for maximum efficiency and continual improvement of staff productivity
  • Participates on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
  • Ensures facility is well maintained, repaired and spotless at all times
  • Builds relationships with landlords, and partners to ensure clear communication on a regular basis
  • Additional duties as assigned or required
  • Qualifications

  • Post-secondary diploma / degree in Business or Hospitality
  • Minimum 2 years’ experience managing a variety of events, (inclusive of small, large and high profile functions)
  • Quick service or office catering experience an asset
  • Must possess superior verbal and written communication skills
  • Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
  • Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook
  • Strong business acumen
  • Team player
  • Additional Information

    We thank all applicants for their interest in Oliver & Bonacini; however, only suitable candidates will be contacted to continue the application process.

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