Customer Success Group
The Salesforce Senior Renewal Manager is responsible for owning and executing a large portfolio of renewal contracts in an assigned territory.
Senior Renewal Managers are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal.
They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and insights back to the business.
Senior Renewal Managers are responsible for ensuring that their customers are set up for success while maximizing the financial results for Salesforce.
Own, drive and manage the renewals process in collaboration with the account team.
Required Skills / Experience :
Desired Skills / Experience :
Leadership Qualities :
PASSION : Passionate about Customer Success
BEGINNERS MIND : Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY : Ability to move fast and drive business value and results
OHANA : Embodies Aloha culture : A team player that everyone enjoys working with and has a generous heart
TRUST : Trust the company’s core values
ADAPTABLE : Excels in high levels of uncertainty and change
About Salesforce :
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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