Field Service Technician – Hamilton
Ian Martin
Mississauga, Ontario
2d ago

Category : Information Technology Industry : Healthcare Type : Direct Hire Location : Mississauga, Ontario Job ID : #156628 Recruiter : Prasenjit Sarkar

Field Service Technician

Our client is in the healthcare business. They carry more than 35,000 products in distribution centers across Canada. They are the point of contact for manufacturers, healthcare providers and patients for a full range of services that contribute to the quality and safety of care for all Canadians.

You’ll help them carry out the mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


A FST (Field Service Technician) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software).

Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties.

This will include travel, after hours and weekend work requirements.

Specific Responsibilities

  • Execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required.
  • This includes being on-call on a rotating basis.

  • Provide remote phone support.
  • Maintain and manage equipment.
  • Ensure all work areas are kept clean, organized and safe at all times.
  • Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
  • Qualifications

  • Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
  • Relevant front line, field based technical customer service work experience a clear asset
  • Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
  • Ability to work independently in the field
  • Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
  • Must have and keep a valid driving license
  • Working Conditions

  • Position requires frequent travel within a region and occasionally anywhere within Canada.
  • Availability after hours and weekends for on call support and installations as required (frequent)
  • Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.
  • Electronic, Robotics or Electro-mechanic college degree.
  • Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
  • Experience with complex electronic control systems, troubleshooting and repair an asset.
  • Experience in healthcare or pharmaceutical industry is an asset.
  • Experience with Hospital Automation and healthcare automation is an asset
  • Capacity to learn and understand the functions of McKesson APS equipment and apply learnings
  • Employee will be using his own vehicle
  • Looking for Meaningful Work? We can help.

    If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career.

    At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field.

    And we walk the walk, too : as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

    We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit ianmartin.

    com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.


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