Job title : Incident manager with mainframe
Job location : Toronto, ON
Job type : Fulltime permanent only
Required Skills :
Incident Manager Responsibilities : Overseeing the incident management process and team members involved in resolving the incident.
Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business.
Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions.
Adjusting the incident management process as required to ensure its effectiveness. Communicating with upper management if major issues are found.
Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Incident Manager Requirements : Bachelor's degree in information technology, engineering, or a related field.
At least five years experience working in IT service management, or a similar role. Solid knowledge of programming languages, such as Cobol, JCL, CICS, VSAM .
Excellent managerial skills and ability to collaborate with team members. Strong problem solving, analytical, and time management skills."
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.