Night Guest Services Agent
Ottawa, Canada
9d ago

Summary of Responsibilities :

Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, engaging and friendly service to our guests.
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Provide guests with a superior first and last impression of the hotel.
  • Act as Ambassadors of Fairmont Château Laurier.
  • Generate reports.
  • Key Members of Crisis & Emergency Team.
  • Assist Leadership in performing daily duties when required.
  • Ensure safety of guests and colleagues by following safety policies.
  • Follow departmental policies and procedures.
  • Other duties as assigned by the Night Manager.
  • Qualifications :

  • Must have excellent verbal and written communication skills in both official languages.
  • Minimum 1-2 yr. of Guest Services Agent experience in a similar environment.
  • Positive and pleasant attitude, enthusiastic, able to work alone, strong team player and detail oriented.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Computer literate Fidelio, Property Manager and Delphi, Word and Excel is preferable with ability to type 40 words per minute.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Hospitality Diploma is an asset
  • Must be flexible in terms of working hours
  • Must have the ability to handle cash effectively and accurately
  • Physical Aspects of Position :

    Physical aspects of the position include but are not limited to the following :

  • Standing throughout shift
  • Visa Requirements :

    Must be eligible to work in Canada

    Accessibility : Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-

    free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

    Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.

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