Summary of Responsibilities :
Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, engaging and friendly service to our guests.
Greet, check in and settle guest accounts while ensuring all service standards are followed
Provide guests with a superior first and last impression of the hotel.
Act as Ambassadors of Fairmont Château Laurier.
Key Members of Crisis & Emergency Team.
Assist Leadership in performing daily duties when required.
Ensure safety of guests and colleagues by following safety policies.
Follow departmental policies and procedures.
Other duties as assigned by the Night Manager.
Must have excellent verbal and written communication skills in both official languages.
Minimum 1-2 yr. of Guest Services Agent experience in a similar environment.
Positive and pleasant attitude, enthusiastic, able to work alone, strong team player and detail oriented.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Computer literate Fidelio, Property Manager and Delphi, Word and Excel is preferable with ability to type 40 words per minute.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Hospitality Diploma is an asset
Must be flexible in terms of working hours
Must have the ability to handle cash effectively and accurately
Physical Aspects of Position :
Physical aspects of the position include but are not limited to the following :
Standing throughout shift
Visa Requirements :
Must be eligible to work in Canada
Accessibility : Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-
free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.