Coordinator, Store Support - 12 Month ContractCoordinator, Store Support - 12 Month Contract
The Source
Barrie, ON, CA
1d ago

The Source is Canada’s largest tech retailer, and every day we come into work excited to share cool tech and amazing brands with our fellow Canadians.

From your local shopping centre to cool music festivals, we are where Canadians live, work and play.

Every day our Associates across the country help Canadians find the tech they want and need. The Source is a great place to work and we are committed to your development through best in class training programs that help you do your best.

Behind our in-store Associates is a supporting team of professionals who curate our product assortment, ensure on-time deliveries, create engaging marketing campaigns and help keep our systems running at peak capacity.

We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us!

The Career you want.

The Coordinator, Visual Merchandising will provide support to the Retail Stores on open service tickets.

  • Respond to tickets, acknowledging receipt and setting SLA. Providing feedback throughout the process to set expectations and ensure store is up to date on progress.
  • Review and assign in order of oldest to newest, unassigned tickets
  • Follow up with assignee to ensure resolution aligns with SLA’s
  • Assess and provide tracking information for any Visual Merchandising items requested, lost or missing that are showing in store inventory and / or Reference ID numbers for items not in store stock.
  • Providing reporting related to tickets ie. Current open; closed; resolved; pending, etc. by region / DGM w / summary.
  • Skills we're looking for.

  • Excellent communication skills (both written and oral).
  • 2+ years of customer service experience.
  • Ability to take initiative
  • Strong multi-tasker
  • Proficient in Word, Excel and Outlook
  • As Canada's neighborhood tech retailer you have the opportunity to work close to home, we're proud to offer a competitive compensation package including an extensive recognition and rewards program, career development opportunities, multi faceted training programs, competitive medical and dental benefits, charity and volunteer opportunities and of course, associate discounts!

    The Source celebrates and embraces diversity as part of our culture. We strive to be an inclusive, equitable and accessible environment that supports both our internal and external customers, ensuring everyone feels valued and respected.

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