Manager, Housekeeping
River Rock Casino Resort
Richmond-British, Columbia-Canada
1d ago

Position Summary :

Under the direction of the Assistant General Manager, Hospitality Operation, this position is responsible for the overall cleanliness of the resort, including rooms and public areas, exceeding guest expectations, maintaining inventory and costs controls and creating an environment fostered on training and development.

Key Accountabilities :

  • Managing Team Members to ensure they have superior guidance and resources to achieve objectives.
  • Review staffing levels to ensure guest service, operational needs and financial objectives are met.
  • Ensures all Team Members have proper supplies, equipment and uniforms.
  • Establish and maintain scheduling procedures.
  • Ensures accurate and timely payroll reporting.
  • Supervises daily housekeeping shift operations and ensure compliance with all housekeeping policies and standards and procedures.
  • Execute issuing of disciplinary action and evaluations to Team Members.
  • Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
  • Ongoing communication with Team Members with specific dedication to Talent Management.
  • Oversees inventory, purchasing, disbursement and cost control within department
  • Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services.
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Responsible for the overall cleanliness of the resort; working directly with appropriate vendors.
  • Performs other duties as assigned or directed.
  • Education and Qualification Requirements :

  • Post-Secondary hospitality or hotel education or suitable combination of education and experience
  • Minimum 3 years housekeeping management experience
  • Ability to lead and mentor a team
  • Strong attention to detail
  • SIR, Smart Serve or IGB Certificate, WHMIS and additional certification as needed
  • Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset
  • Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
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