The Associate Store Team Leader in Training (ASTL IT) is responsible for completing a structured training program. The ASTL IT will fully engage with all aspects of the ASTL IT training program, including, but not limited to, weekly training assignments, Operational Learning Pathways, and store team immersions.
The ASTL IT will also do On the Job (OTJ) training, partake in shadow shifts, and work independently to practice the skills learned.
Upon successful completion of the ASTL in Training program, the Team Member is intended to promote to the ASTL role. See ASTL job description below for expectations associated with the ASTL position.
During the first two weeks of training, the ASTL IT will spend approximately 80% of their time on required training elements and 20% on the floor.
During the last three weeks of training, the ASTL IT will spend approximately 50% of their time on required training elements and 50% on the floor to apply their learnings.
Gaining a thorough understanding of Whole Foods Market’s processes, programs, and initiatives, including store operations, merchandising, marketing, quality assurance, training, and communications.
Learn how to drive exceptional customer service and maintain excellent community relations.
Build solid and supportive relationships with store and regional leadership.
Develop an understanding of the interrelationships between various Whole Foods Market departments, operations, and functions.
Achieve and maintain comprehensive knowledge of compliance with Employment Law, Health and Safety, Food Safety, and Weights and Measures.
Understand, communicate, and lead based upon Whole Foods Market’s Core Values, Leadership Principles, and Declaration of Interdependence
Recognize, communicate, and support our purpose of nourishing people and the planet.
Acquire and maintain comprehensive product knowledge.
Support the Store Team Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues.
Maintain outstanding retail execution and customer service in the store.
Train, develop, mentor, motivate, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
Uphold and communicate regional and store programs and standards to Team Leaders and Team Members.
Regularly inspect the store to ensure compliance with all programs, rules and standards.
Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.
Address customer concerns when necessary.
Knowledge, Skills, and Abilities Required
Leadership experience, preferably in retail or hospitality industries
Excellent verbal and written communication skills
Strong organizational skills
Ability to prioritize and delegate tasks effectively
Ability to multi-task, show excellent follow-through and see the big picture
Excellent interpersonal, motivational, team building and leadership skills
Basic computer skills
High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy
Ability to work a flexible schedule including nights, weekends, and holidays as needed
2+ years of experience in a leadership role in the Grocery Industry
Customer service focus
Store operations (inventory, labor management, cost control)
Marketing (pricing, merchandising)
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements.
Other duties not listed here may be assigned as necessary to ensure the proper operations of the team.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or any other legally protected characteristic.
Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.