Senior Casualty Specialist
1d ago

Position Overview

We are actively recruiting for an experienced Senior Casualty Claims Specialist to handle Bodily Injury claims, some of which are in litigation, and provide exceptional service to our customers.

  • The successful candidate will have a dynamic personality and thrive within a high performance culture. They will seek out challenges in order to continually improve their knowledge and skills;
  • while providing the best in class service to the end customer.

    The primary role in Casualty Claims is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy.


    Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

    Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files

    Develop appropriate strategy to direct handle files to conclusion and / or instruct IA's as needed

    Ensure file reserves are set on a timely and accurate basis, in line with company protocols

    Maintain control over expenses through pro-active handling techniques

    On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

    Provide excellent customer and stakeholder communication on claim matters

    Clearly document and summarize file activity

    Understand and adhere to Aviva’s claim procedures and guidelines

    Provide superior customer service to our clients and stakeholders

    Required Knowledge, Skills & Experience

    5 -10 years’ experience handling bodily injury claims, including both general liability / premises operations claims and auto tort liability

    Ability to work independently and effectively in a fast-paced environment

    Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)

    Mediation, Pre-Trial and Trial experience

    Excellent interpersonal, written and oral communication skills

    Superior organizational skills

    Strong analytical, problem-solving and negotiation skills

    Adaptability, flexibility, willingness to learn and integrity

    Committed team player with a positive outlook

    Post-Secondary education in a related field

    CIP designation would be an asset

    Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.

    If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.

    If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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