We are actively recruiting for an experienced Senior Casualty Claims Specialist to handle Bodily Injury claims, some of which are in litigation, and provide exceptional service to our customers.
while providing the best in class service to the end customer.
The primary role in Casualty Claims is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy.
Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files
Develop appropriate strategy to direct handle files to conclusion and / or instruct IA's as needed
Ensure file reserves are set on a timely and accurate basis, in line with company protocols
Maintain control over expenses through pro-active handling techniques
On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution
Provide excellent customer and stakeholder communication on claim matters
Clearly document and summarize file activity
Understand and adhere to Aviva’s claim procedures and guidelines
Provide superior customer service to our clients and stakeholders
Required Knowledge, Skills & Experience
5 -10 years’ experience handling bodily injury claims, including both general liability / premises operations claims and auto tort liability
Ability to work independently and effectively in a fast-paced environment
Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)
Mediation, Pre-Trial and Trial experience
Excellent interpersonal, written and oral communication skills
Superior organizational skills
Strong analytical, problem-solving and negotiation skills
Adaptability, flexibility, willingness to learn and integrity
Committed team player with a positive outlook
Post-Secondary education in a related field
CIP designation would be an asset
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.
If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.
If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.