CX-Consulting Engineer
Cisco
Toronto, Ontario, Canada
6d ago

What You'll Do

Cisco's Customer Experience (CX) team is one of the highest growing areas at Cisco. Passionate about the management and automation of customer’s hybrid IT, consultants work with some of the largest and thought-

leading customers in the world. This Professional Services group helps design and build solutions, leads implementations, and enables customer self-

sufficiency on market-leading Cisco products and solutions.

Who You'll Work With

As a Consulting Engineer, you will report directly into the Customer Experience (CX) team with primary responsibility for the design, installation, integration, customization and delivery of Cisco products focusing on cloud and networking orchestration and automation.

There will be significant customer interaction including on-site delivery for Workshops, POCs, Pilots and Production deployments.

You may travel up to 50% per year - though travel will vary depending on the project.

Who You Are

  • You design, install, deploy, or configure Enterprise, Commercial and Service Provider solutions for customers
  • Integrate systems to multiple enterprise applications
  • Transfer knowledge of implemented products, solutions and processes to customer in hands-on sessions, and by creating customer-facing documentation
  • You're able to explain technical issues and present information in a concise manner to both technical and non-technical personnel
  • You maintain effective working relationships with assigned customers and project managers
  • You effectively work independently and as part of a team to implement solutions for customers
  • Generates network configurations, MOP’s, implementation plans from Low Level Designs for highly complex networks
  • Plans and executes highly complex Upgrade and Migration activity
  • Minimum Qualifications

  • Typically requires BS, CS, or University degree equivalent and 5 to 8+ years relevant experience in network engineering or telecommunications support environment.
  • Advanced degree strongly preferred

  • CCIE or relevant 5 years’ experience
  • Communication skills to include conflict management, negotiation, presentation, demonstration, and written communication
  • Excellent troubleshooting skills
  • Document creation of technical documentation, for internal and external customer such as method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc.
  • Desired Skills

    The Customer Delivery Consulting Engineer primary role is positioning, architecting and delivering service solutions around Cisco's Enterprise, Commercial and Service Provider technologies and integrating them into the customer's overall architecture and design.

    The Consulting Engineer will be expected to work on Enterprise, Commercial and Service Provider segments. This position will help drive sales, serve as subject matter expert, lead delivery efforts and mentor other technical consultants within the team.

    Since this is a high profile position with interface to Cisco's premier customers, travel is required and can be anywhere from 25 50% of the time.

    Experience / Skills : The ideal candidate will have deep technical expertise and expert knowledge of Cisco's products and solutions.

    Candidate must be self-motivated, team oriented and must possess strong interpersonal and presentation skills. The following skillsets are thus desired of this candidate :

    5-10 years within Advanced / Professional Service role(s)

    3-5 years’ experience leading large-scale Enterprise, Commercial and Service Provider Design and implementation engagements

    Expert level knowledge in Routing and Switching technologies, such as MPLS, DMVPN, BGP, EIGRP, OSPF, IS-IS VXLAN, LISP and VRF

    Outstanding consulting skills. Required 5-10 years’ experience in consulting roles. Ability to influence customer decisions and outcomes.

    Ability to gain customer trust quickly, and confidently articulate Cisco’s strategies and architectures

    Expert level knowledge in Data Center architecture

    Experience with Nexus 9K and VXLAN

    Excellent written and verbal communication skills

    Demonstrated leadership of large complex projects

    Experience with Cisco Catalyst, Nexus platforms, VMWare, and server virtualization

    One or more CCIE Preferred - R / S, SP, Security, Data Center

    Nice to have experience high level / working knowledge of wireless, and ISE technologies required

    Nice to have good, working knowledge of SDA, DNA and Viptela highly preferred

    Nice to have 3-5 years’ experience leading Network Centric ACI Design and Implementation Engagements

    Nice to have experience with ACI L4-7 and Firewall integration

    Nice to have experience with Application Centric ACI Design and Integration

    Nice to have experience expert level knowledge in Cisco ACI architecture and products

    Bachelor’s degree preferred- Nice to have

    Strong Routing & Switching skills

    Experience in programming Python

    Experience with UCS Central and / or UCS Director

    Why Cisco

    We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.

    And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

    We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.

    We are dreamers and we are doers. We Are Cisco

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