Instrumentation Chemistry and Immunoassay and may includeHematology and Urinalysis instrument installations to ensure they meet Beckman Coulter and customer stated requirements.
Additionally individual is responsible for working directly with the customer Key Operator during validation to reinforce training, and ensure customer staff is properly prepared to use and maintain instrumentation.
The individual is responsible for addressing customer questions and concern regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements.
The individual works closely with many cross functional teams including Field Service, Sales, Customer Training and Tech Support.
Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline.
Assesses customer Key Operator performance and knowledge.
Completes Validations studies on instrumentation including, but not limited to : instrument set-up, calibration, precision studies, and method comparisons.
Provide both onsite and remote phone support to customers for assay and QC related questions.
Provides onsite training for proper operation of instrumentation.
Proactively makes recommendations for future improvements and implements those actions accordingly.
Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction.
Drives revenue growth through determining assay growth opportunities while working with customers.
Motivates and engages teammates by asking for their input and listening to their ideas.
Is viewed as a team player by peers, co-workers and supervisor
Qualifications / Requirements
AA degree with a minimum combined experience of 5 years in laboratory / diagnostic instrumentation or other related field required.
Bachelor’s degree preferred.
Proven excellence in communication, presentation and facilitation skills.
Ability to influence and collaborate across business functions.
Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment.
Must be willing to work out home based office.
Must be willing to travel domestically at least 80% of the time (based on the need of the position).
Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator
Excellent presentation and / or facilitation skills.
BECKRSRDanaher Corporation OverviewDanaher
Beckman Coulter - Diagnostics