EMPLOYMENT OPPORTUNITY
Quality & Accreditation Specialist
Quality, Safety, and Patient / Family Experience Office
The incumbent will :
Support the strategic approach to advance a culture of learning and continuous quality improvement, in collaboration with key stakeholders
Work closely with CAMH leaders and teams to facilitate, guide, and support the planning and coordination of Quality and Accreditation-related activities
Lead, train, and monitor select quality initiatives, identify and evaluate root causes for project issues, and recommend innovative strategies for improved outcomes
Support the development of the annual Quality Improvement Plan (QIP), monitor quality initiatives / action plans, and report, in collaboration with clinical program teams
Analyze, track, trend, and follow-up on organizational performance data and metrics in order to make recommendations
Support and guide the functioning of the Program Quality Councils
Lead the development of educational materials to support advancing quality / learning
Support the planning, implementation and monitoring of the Accreditation Continuous Readiness plan to embed compliance with Accreditation Standards, Required Organizational Practices, and surveys into the organization’s day-to-day activities and culture
Support and facilitate meaningful engagement of all stakeholders, including early identification and management of conflicting priorities
Ensure development and use of appropriate mechanisms to measure and evaluate performance, processes, and outcomes
Ensure that deliverables are completed within project timelines and meet the quality required
Act as a resource to CAMH staff providing advice and support to all clinical and non-clinical programs and departments and to help them understand and meet the Accreditation Canada Standards and ROPs applicable to them
Define and report benchmarks and standards among peer organizations
Perform work in accordance with applicable provisions of the Occupational Health and Safety Act and Regulations
Proactively identify and mitigate risk wherever it may arise with a focus on improving patient and public safety, and overall quality of care and service
Provide a work environment that embraces diversity and is free of harassment and discrimination
Ensure all CAMH resources are used as efficiently as possible
Model principles and values of integrity, competence, responsibility, respect and trust
Perform cross functional and other duties assigned and / or requested
Continuously advance operational effectiveness
Qualifications
The candidate will possess a Bachelor’s Degree, in Healthcare Administration, Business Management, Nursing or a related clinical field (Master’s Degree in a healthcare-related field preferred).
Membership in a regulated health professional College is required, if applicable. Recent experience working in healthcare is required with 3-5 years of experience (preferably with progressively more responsibility and varied roles).
Certification in Quality Improvement methodologies is preferred (e.g. LEAN, Six Sigma). The candidate will possess deep knowledge of Accreditation Canada Standards, Required Organizational Practices and Accreditation Canada processes and have experience leading teams in preparation for Accreditation Canada surveys (preferably in a hospital environment).
Skills & Experience
Proven leadership skills and experience and effective change agent
Ability to inspire / influence others to believe in a culture of continuous quality improvement and learning
Ability to handle job-related matters in a professional, diplomatic and confidential manner
Strong problem solving, analytical, organizational, interpersonal and customer service skills
Highly organized, attentive to detail and task-oriented as demonstrated by previous work experience
Demonstrated ability to prioritize, align and oversee multiple projects and competing demands
Ability to work independently and as an active team member
Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders
Excellent written and oral communication skills
Proficiency in Microsoft (Word, Excel, Power Point, Internet Explorer, Outlook, and SharePoint)
Strong facilitation skills and experience preparing and delivering presentations and facilitating large group meetings
Experience preparing detailed reports and publications 
