Quality & Accreditation Specialist
Centre for Addiction and Mental Health
Toronto, Ontario
18h ago


Quality & Accreditation Specialist

Quality, Safety, and Patient / Family Experience Office

The incumbent will :

  • Support the strategic approach to advance a culture of learning and continuous quality improvement, in collaboration with key stakeholders
  • Work closely with CAMH leaders and teams to facilitate, guide, and support the planning and coordination of Quality and Accreditation-related activities
  • Lead, train, and monitor select quality initiatives, identify and evaluate root causes for project issues, and recommend innovative strategies for improved outcomes
  • Support the development of the annual Quality Improvement Plan (QIP), monitor quality initiatives / action plans, and report, in collaboration with clinical program teams
  • Analyze, track, trend, and follow-up on organizational performance data and metrics in order to make recommendations
  • Support and guide the functioning of the Program Quality Councils
  • Lead the development of educational materials to support advancing quality / learning
  • Support the planning, implementation and monitoring of the Accreditation Continuous Readiness plan to embed compliance with Accreditation Standards, Required Organizational Practices, and surveys into the organization’s day-to-day activities and culture
  • Support and facilitate meaningful engagement of all stakeholders, including early identification and management of conflicting priorities
  • Ensure development and use of appropriate mechanisms to measure and evaluate performance, processes, and outcomes
  • Ensure that deliverables are completed within project timelines and meet the quality required
  • Act as a resource to CAMH staff providing advice and support to all clinical and non-clinical programs and departments and to help them understand and meet the Accreditation Canada Standards and ROPs applicable to them
  • Define and report benchmarks and standards among peer organizations
  • Perform work in accordance with applicable provisions of the Occupational Health and Safety Act and Regulations
  • Proactively identify and mitigate risk wherever it may arise with a focus on improving patient and public safety, and overall quality of care and service
  • Provide a work environment that embraces diversity and is free of harassment and discrimination
  • Ensure all CAMH resources are used as efficiently as possible
  • Model principles and values of integrity, competence, responsibility, respect and trust
  • Perform cross functional and other duties assigned and / or requested
  • Continuously advance operational effectiveness
  • Qualifications

    The candidate will possess a Bachelor’s Degree, in Healthcare Administration, Business Management, Nursing or a related clinical field (Master’s Degree in a healthcare-related field preferred).

    Membership in a regulated health professional College is required, if applicable. Recent experience working in healthcare is required with 3-5 years of experience (preferably with progressively more responsibility and varied roles).

    Certification in Quality Improvement methodologies is preferred (e.g. LEAN, Six Sigma). The candidate will possess deep knowledge of Accreditation Canada Standards, Required Organizational Practices and Accreditation Canada processes and have experience leading teams in preparation for Accreditation Canada surveys (preferably in a hospital environment).

    Skills & Experience

  • Proven leadership skills and experience and effective change agent
  • Ability to inspire / influence others to believe in a culture of continuous quality improvement and learning
  • Ability to handle job-related matters in a professional, diplomatic and confidential manner
  • Strong problem solving, analytical, organizational, interpersonal and customer service skills
  • Highly organized, attentive to detail and task-oriented as demonstrated by previous work experience
  • Demonstrated ability to prioritize, align and oversee multiple projects and competing demands
  • Ability to work independently and as an active team member
  • Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders
  • Excellent written and oral communication skills
  • Proficiency in Microsoft (Word, Excel, Power Point, Internet Explorer, Outlook, and SharePoint)
  • Strong facilitation skills and experience preparing and delivering presentations and facilitating large group meetings
  • Experience preparing detailed reports and publications
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