Cash Manager
President's Choice Financial
Toronto, Ontario M5V 1K4, CA
6d ago

Location : 2297 Lakeshore Rd W, Oakville, Ontario, L6L 1H2 President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial products and services across Canada.

PCF is focused on providing everyday payment solutions and services that reward the everyday. It operates in the following segments : Mastercard : The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.

Insurance : Home and auto insurance are offered through affiliates and relationships with several insurance companies. PC Optimum : All PC Financial payment card customers earn PC Optimum points that can be redeemed in participating Loblaw banner and Shoppers Drug Mart stores.

PC Services : this division of Loblaws Inc. operates in the same office location and includes The Mobile Shop and Gift Card businesses which are focused upon delivering convenience and exceptional value to LCL customers.

Loblaws Inc. is a wholly-owned subsidiary of LCL. LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country.

LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.

PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships.

PCF’s vision is vision is to make the everyday simple and better.SUMMARY : The Cash Manager manages the resources (human, physical, financial) of the Cash Department.

The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

DUTIES & RESPONSIBILITIES : Leads by example and ensures that cashier staff demonstrates behaviour which is consistent with CORE Values Interviews and recommends final candidates for hiring cashiers Ensures cashiers complies with all Store Standards Schedules cashier staff hours, days off and vacations within established guidelines if required Trains employees in job functions and provides on-going coaching and instructions Assists with completing performance reviews of cashier staff in conjunction with the FSM CUSTOMER SERVICE Ensures exceptional customer service is provided beyond expectation Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code

  • Guidelines (i.e. clean appearance, approved uniform, name badge) Answers inquiries (i.e. location of product, rain-checks) and resolves customer complaints according to guidelines Ensures telephone etiquette observed at all times Ensures applicable marketing programs are implemented Ensures cashiers ask for PC Optimum Card during each transaction.
  • Uses the PC Optimum Tracking

  • Dashboard for store specific targets. Tracks Cashiers performance using the PC Optimum and email capture by cashier ID report available on the In Store Web.
  • Ensures adherence to regulations on sale of tobacco (where applicable), lottery, bus tickets, etc. Promotes all company initiatives of PC Optimum, fundraising with customers and employees Is responsible for cash focused promotions / offers, reconciles and returns bonus cards, ensures the cashiers are scanning the cards Ensures all cashiers are aware of weekly promotions and scanning code of practice Purchases stamps from post office stores (Stores without a PO) Ensures lottery trays are to standard, locked, follow legislative lottery policy OPERATIONS Maintains and controls the cash registers in the store in accordance with policies and procedures Works with FSM to ensure pricing and ticketing of all merchandise is correct Ensures photofinishing programs, policies, and procedures are implemented and followed FINANCIAL

  • Performs clerical / banking duties under the direction of the Store Administrator
  • Assists with all coin orders, resolves all discrepancies with cash and coin orders
  • Maintains cash office / safe following Store Standards
  • Prints transaction exception report weekly identifying variances
  • Prints cash over / short weekly; identifies and investigates variances
  • Knowledge of charge accounts as applicable LOSS PREVENTION Ensures all loss prevention systems and procedures are performed according to Standards (eg maintenance and monitoring of tracking sheets) Ensures procedures regarding parcel checks are adhered to MARKETING AND MERCHANDISING Creates and maintains proper displays to reflect seasonal, promotional programs, items of the week, bar of the month, IMU, front cash, drink cooler (if applicable) Works with Front Store Manager to ensure signing in the Store reflects current programs, policies and procedures Plans, organizes and supports all promotions in co-operation with other members of the Management Team GENERAL Assumes any other responsibilities assigned by the Associate-Owner or FSM Responsible for overall image for area behind the cash and cash office Coaches and motivates employees Maintains confidentiality in all matters pertaining to Shoppers Drug Mart and its operation Ensures that standards of housekeeping and image are maintained Complies with all Health and Safety requirements as follows : Provides H&S policy direction and planning Reviews information and delegates responsibility / authority Ensures staff practicing safe procedures Ensures staff have adequate resources and support Assists the Health and Safety Committee or Representative QUALIFICATIONS Planning, Judgement and Decision Making Independent thinking and decision making when dealing with issues related to customer’s requests Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions This position requires the ability to act upon tasks and goals outlined by management EXPERIENCE Supervisory and labour management experience Experience with retail / grocery and cash handling Superior interpersonal skills Efficient time management ability Financial analysis ability Strong verbal and written communication skills Effective organization and planning skills Computer literacy Commitment to providing exceptional customer service WORKING CONDITIONS Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS Ability to lift up to 50 pounds Ability to climb ladder The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
  • J2WRTL Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.

    We thank all applicants for their interest, however, only those selected for an interview will be contacted. Number of Openings : 1 PC Financial recognizes Canada's diversity as a source of national pride and strength.

    We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

    Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing.

    Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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