Rehabilitation (Health Management) Specialist
Sun Life
Vancouver, British Columbia
1d ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description :

This Telecommuting Role may be located in Edmonton, Fort McMuray or Red Deer, and also Calgary or Vancouver

The role of the Health Management Consultant is to work in partnership with the Disability Case Managers in the management of claims towards resolution.

The focus of the Health Management Consultant is to provide high quality rehabilitation services in collaboration with stakeholders including plan members, plan sponsors, internal partners and the plan member’s health care team.

The services provided are designed to return plan members to a productive vocational lifestyle. Providing effective health management services contributes to client satisfaction and retention of group disability business.

The role is multidimensional and includes assistance in reducing claim durations through negotiated return to work planning as well as providing vocational rehabilitation assistance.

What will you do?

  • Perform functionally focused assessment interviews with plan members to determine the most suitable rehabilitation and vocational goal, in keeping with the individual’s coverage.
  • Develop and facilitate health management plans in keeping with the overall claims strategy developed by the Disability Case Manager.
  • Liaise with the plan member, the plan sponsor and various health care professionals in an effort to progress the recovery and facilitate a timely RTW.
  • Research and utilize added-value external resources as necessary toward the resolution of files.
  • Provide professional opinion and influence within the context of the claims management strategy through an active partnership with the Disability Case Manager.
  • Regularly document the claim file and communicate with the various team members in order to ensure a strong partnership toward a common goal.
  • Work collaboratively with internal and external partners to identify concerns, issues or trends, which may affect the case and health management plans.
  • Engage in proactive and respectful communication.
  • Employ creativity to deliver day-to-day solutions that harmonize plan sponsor, plan member and business needs.
  • Focus on abilities rather than disabilities and promote our work is healthy philosophy.
  • Actively address and manage influencing factors that impact claim duration.
  • Provide high quality customer service to our internal and external partners.
  • What do you need to succeed?

  • Counseling and problem solving skills
  • Vocational planning skills
  • Expertise in determining a plan member’s needs and delivering direct client service
  • Effective interpersonal skills including negotiation and facilitation where conflicting needs exist
  • Excellent written and verbal communication skills; an ability to adapt communication style for a range of needs
  • Effective self-directed work style, requiring minimal supervision
  • Excellent organizational and time management skills
  • Strong computer knowledge and use of Word, Lotus Notes, Excel, Internet
  • Assets :

  • Post secondary degree with preference in Health Science / Human Sciences / Disability Management
  • Group disability insurance experience
  • Training in a health or vocational rehabilitation profession
  • CCRC / RRP / CVPdesignation or working to achieve one
  • NIDMAR Certification - Certified Return to Work Coordinatoror Certified Disability Management Professional
  • Regulated health care background
  • Unique Requirements :

  • Valid driver's license and reliable vehicle
  • Ability to travel extensively by car with occasional overnight stays
  • Ability to work independently in a home office environment
  • What’s in it for you?

  • 15 days vacation per year OR 4% vacation pay
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • An environment of continuous learning and improvement
  • The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Certain sales focused roles have sales incentive plans based on individual or group sales results.

    Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside sunlife.com.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Salary Range :

    47,900 / 47 900 - 78,400 / 78 400

    Job Category :

    Claims - Life & Disability

    Posting End Date : 23 / 01 / 2020

    23 / 01 / 2020

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