Canmore, Alberta, Canada
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Join our team and make a difference! We are passionate about taking care of our customers and ensuring we are there when they need us most.

With over 200 community branches and 2,700 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages.

We know how to serve you better because we know where you’re coming from. It’s the personal touch that counts!

We have an opening for a full time Receptionist to join our team working at our branch office in Banff, AB

What you will be doing :

  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk in customers and callers
  • Ensure the needs of customers are being met through superior custom er service
  • Process new business and renewals entry and activation, data entry, review incoming paperwork in timely manner
  • Process endorsements, cancellations, banking changes and change payment plans
  • Verify proper coverage and billing
  • Process customer payments, bank deposits, petty cash management and account coding
  • Monitor and distribute incoming and outgoing mail, faxes and couriers
  • Ensure EPIC system & company portals are updated consistently
  • What you bring to the table :

  • High School and / or Post-Secondary Education
  • 2-5 years experience in an office environment is an asset
  • General Level 1 Insurance an asset but not required
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Excellent customer services skills and adept in conflict resolution
  • Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
  • What’s in it for you :

  • Commitment to your growth and development
  • Flexibility in how and where you work
  • A competitive compensation package
  • Flexible health and dental benefits package
  • An RRSP with a company matching component
  • A casual dress for your day’ environment
  • Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2020)
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