Litigation Support Analyst
Toronto, Canada
3d ago

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Legal Solutions has been created to meet our clients’ growing need for efficient, cost effective business support services.

TransPerfect now offers a full array of litigation support services, becoming a one-stop-shop for corporations and law firms throughout the world.

Position Summary :

Create, implement and manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.

This is a terrific entry level position for anybody with a strong tech background.

Position responsibilities :

  • Oversee full life cycle of projects according to client parameters.
  • Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope.
  • Communicate with clients and proactively offer solutions to improve their workflow through the life cycle of a case.
  • Perform demonstrations of web hosting software, both online and in person.
  • Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
  • Monitor multiple projects and jobs to ensure deadlines are met.
  • Ensure smooth transition of work between day and evening shifts.
  • Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
  • Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
  • Maintain accurate and current records of all aspects of a project relating to job tracking, specifications, and chain of custody related documents.
  • Perform other special projects or duties when required.
  • Essential skills and experience required :

  • Bachelor’s Degree in related field, a strong technical background is helpful OR experience in Litigation Technology.
  • Knowledge of MS Office applications, familiarity with MS Access and advanced Excel skills are a plus.
  • Available to work overtime, including evenings and weekends as needed.
  • Available by phone or email when out of the office as needed.
  • Ability to work well under pressure and meet tight deadlines.
  • Strong organizational skills.
  • Excellent customer service skills.
  • Strong written and oral communication skills.
  • Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.
  • Ability to convey technical processes and terminology into easy to understand language.
  • Valued but not required skills and experience :

  • General knowledge of discovery phase of litigation
  • Knowledge of SQL and / or Visual Basic
  • Working knowledge of IPRO and LAW
  • Knowledge of Boolean searching and Regular Expression (RegEx)
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