Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.

The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Customer Service Representative

LifeWorks by Morneau Shepell

Moncton, New Brunswick (Remote work from Home)

Permanent, Full Time

LifeWorks by Morneau Shepell

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary

Our 24 / 7 Care Access Centre is where it all happens. Our Customer Service Representatives are first responders to client requests received over the phone, email and chat.

Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions.

Our environment is fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.

Succeeding as a Customer Service Representative will require the following core qualifications and skills

Characteristics of a Customer Service Representatives

As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.

Successful Customer Service Representatives are :

Make your passion your profession

If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations.

You’re not just supporting our business; you’re supporting people in a meaningful way.

Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include :

Job Grade : MS1