Customer Service And Sales Support Representative
The Cell Phone Centre
Stittsville, ON, Canada
2d ago

The Cell Phone Centre is looking for a customer service representative to join our team in our location office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities :

  • Manage inbound / outbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Make outbound calls to our client list

  • Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Requirements :

  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
  • About The Cell Phone Centre : an authorized TELUS and Koodo dealer for over 25 years

    The Cell Phone Centre is a Mobile Telecommunications organization dedicated to an Awesome Client Experience.

    Our employees enjoy a work culture that promotes results, energy, values.

    The Cell Phone Centre benefits include health and dental, unlimited vacations, retirement savings and professional development.

    Employees can also take advantage of casual dress code, free parking, corporate discounts, and gym memberships.

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