City of Toronto
Toronto, Ontario, CA
4d ago

Major Responsibilities :

  • Develops and implements detailed plans and recommends policies regarding program specific requirements.
  • Manages assigned work packages, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
  • Documents and analyzes business processes, system requirements, screen and repost layouts, input costs and output levels, and conducts data flow analysis and business process modeling.
  • Develops and prepares management information reports and conducts analyses for the Division's performance management information system.
  • Contributes to the division's case application management systems by identifying, mapping and documenting business processes.
  • Evaluates and makes recommendations on the effectiveness of technologies or methods for delivering information and services, and the usability and standards compliance of information products and user interface screens.
  • Identifies service issues and gaps, recommends and supports continuous improvement.
  • Develops test strategies, plans and scripts and executes and documents tests of technology solutions and business processes and validation of enhancements, web pages and applications to support the implementation of processes and procedural changes.
  • Prepares business cases, project charters and project plans to support transformational and enhancements projects.
  • Prepares reports to senior management, supporting recommendations on changes in technology solutions, business methods and business processes, including, but not limited to, appropriate staffing levels and resource allocation;
  • project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones;
  • following proper escalation paths; and managing customer and supplier relationships etc.

  • Prepares or contributes to technology solutions, including product visions, use case models and supplementary specifications including screen mockups, report mockups, business rules, human centric focus of designs, personas, etc.
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.
  • Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
  • Designs and administers statistical and / or quantitative financial models in support of policy, process analysis and improvements.
  • Uses statistical and data handling software packages to present findings both graphically and in written reports.
  • Provides consultations, presents and facilitates requirement sessions with senior management team and large groups of stakeholders on multi-million dollar projects.
  • Performs other duties as required.
  • Key Qualifications :

  • Bachelor's degree in business analysis, computer science or other related discipline or an equivalent combination of education and experience.
  • Considerable experience in project management methodologies (e.g. PMI PMBOK, Agile, Prince2), with an ability to use project management tools to create project plans and work breakdown structure diagrams as well as business cases and other project artefacts.
  • Considerable experience supporting change management initiatives and applying change management principles and practices.
  • Considerable experience in data analysis and interpretation, business intelligence and reporting tools, and software system implementations such as Salesforce, digitization and document management systems, case management systems, etc.
  • Considerable business and system analysis experience working on small to large scale projects, delivered on a variety of technical channels for service delivery such as internet, phone, and digital imaging back office solutions, and / or case management systems.
  • Experience in workflow and data modeling using spreadsheet and diagraming tools and applications.
  • Excellent interpersonal, oral and written communication skills to solicit requirements, provide troubleshooting support, prepare technical documentation and reports on issues, risks and solutions to all levels of staff, management councillors, the public and external contacts in person, by phone or in writing.
  • Ability to work as a team member, demonstrating leadership and organizational capabilities.
  • Ability to use and knowledge of JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools
  • Strong facilitation, negotiation and persuasion techniques to achieve consensus on requirements.
  • Excellent organizational, prioritization and multi-tasking skills to manage a workload with competing demands and deadlines.
  • Excellent customer service skills, with the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone and in writing.
  • Familiarity with government legislation in the area of occupational health and safety.
  • Knowledge of the Municipal Freedom of Information & Protection of Privacy Act (MFIPPA)
  • Ability to travel and work at various locations across the City based on operational needs.
  • Project Management, Business Analysis or Information Management certification, or demonstrated progress towards one of these is considered an asset.
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