Azure expert to manage escalated incidents in Cloud Operations
S.i. Systems
14h ago


Our valued Public Sector client requires an Azure expert to manage escalated incidents for the Cloud Operations and Maintenance team .

Cloud Operations is a newer unit , its creation was accelerated as a response to the COVID-19 pandemic and the need to be able to deliver services to Canadians.

While the unit has recruited and trained a number of employees, the need for an expert in Azure is required to assist; the team when problems arise that are outside their level of knowledge.

The resource would first be brought up to speed by the team on how our Azure environment is configured, the resource would then be asked to provide any initial recommendations based on the current configurations.

Following this, they would work with the team on new work items in order to continuously improve their cloud environment.


  • Meet with the Cloud Operations team and learn the Azure configuration / design.
  • Analyze our existing Azure environment to identify any recommendations, around our monitoring, alerts, design, automation, etc.
  • Document the recommendation in a report to the manager of Cloud Operations.
  • Work with Cloud Operations on the implementation of approved recommendations.
  • Work with Cloud Operations on an ongoing basis to review / advice / implement additional changes.
  • Deliverables

  • Review of current Azure environment with recommendations Quick wins Recommendations Possible future pitfalls
  • Work on the implementation of approved recommendations with Cloud Operations
  • Work with Cloud Operation on the implementation of additional changes
  • Advise and Guidance to the Cloud Operations team
  • Expertise and Skills

  • Networks and Infrastructure, Azure 5 - 7 years
  • Priority Requirements

  • Must-have : Please describe two projects where you were the 'last line of defense' for Azure incidents
  • Work Environment

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