At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Become part of a fast-paced innovative company that is changing the way in which software is developed, sold, and supported.
The Red Hat Application Platform Support team is looking for a skilled JEE expert to join us as a Middleware Software Maintenance Engineer in Toronto, Canada.
In this role, you will use your deep functional expertise and solid industry experience to assist customers with middleware code and architecture and provide a high level of technical assistance to ensure that they get the most out of our offerings.
You'll serve as a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat Middleware software.
In addition, you'll work closely with senior engineers and developers to fix and improve code and provide highly technical solutions to support requests.
As a Middleware Software Maintenance Engineer, you will also write patches, provide Red Hat Middleware updates, and contribute ideas through participation in an open and collaborative team environment.
Primary job responsibilities
Learn new technologies and provide KBase articles, pushing technical knowledge out to our customers and the community
Provide high-level, detailed technical assistance to ensure that our customers get the most out of our middleware offerings
Engage and collaborate with open source developers around the world
Offer developer-to-developer assistance
Work alongside in-house developers, write new code, fix and improve existing code, provide highly technical solutions, and contribute to the Red Hat Middleware and open source software communities
Serve as a technical point of contact for middleware technologies within Red Hat
Develop patches and feature requests to provide upstream to the community and downstream to customers
Advise customers on architectural design decisions
Work with other open source projects to help customers integrate
3+ years of professional experience in a technical support, development, engineering, or quality assurance (QA) organization
Experience with JEE, and namely with Contexts and Dependency Injections (CDI), Java Persistence API (JPA), REST, transactions in Java Message Service (JMS), Apache Maven, and Git
Experience with application servers like IBM WebSphere, Red Hat Middleware, Oracle WebLogic, or Apache Tomcat
Outstanding troubleshooting and debugging skills and passion for problem solving and investigation
Ability and willingness to learn new open source middleware technologies
Clear and effective communication skills in English
Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates
The following are considered a plus :
Bachelor's degree in engineering or computer science; equivalent experience within the enterprise IT sector will also be considered
Experience with business process management (BPM), jBPM, or business rules management systems (BRMS) like Drools and iLog
Experience with messaging tools like IBM WebSphere MQ, HornetQ, or Apache ActiveMQ
Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift