Join our team
The RendezVous Systems Evolution (RVSE) team of Customer Service Excellence (CSE) organization is looking for a dynamic, enthusiastic and driven Business Consultant, to join our team to deliver on complex, transformational systems projects.
How will you drive business success? The RVSE team is the Consumer business owner for the technician systems of engagement, which include the workforce management systems, technician mobile applications, and mobile device management.
Through strategic projects and system support, we ensure these systems work seamlessly end-to-end and perform optimally so that our technicians can serve our customers in a most efficient and cost-
effective manner. Our goal is to reduce customer effort while improving our cost to serve.
Here’s the impact you’ll make and what we’ll accomplish together
As a Business Consultant on the RVSE team, you will be accountable for driving the field system strategy to improve efficiency while helping to grow revenue.
Reporting to the Manager of Program Office, you will leverage your strong background in business analytics, systems analysis, program management, and business acumen to articulate business problems into user stories that can be taken on by the Development team to deliver new system capabilities.
You will also work closely with stakeholder groups for business readiness, and drive adoption of new processes and tools in order to deliver the intended business results.
Lead in the development and implementation of process and system changes for project launch, including : requirements definition;
business case development; risk assessment / mitigation; stakeholder update presentations; user interfaces / processes; documentation;
test scripting and testing
Be accountable for timely resolution of post-launch support issues involving TELUS systems and processes
Liaise within team and interfaces with internal clients on cross-functional implementation activities to meet deliverables and influence decision making
Develop new tools and processes, and facilitate discussions by demonstrating subject matter expertise when explaining outputs to senior leaders
Ensure open and ongoing communication to support change management
Ensure that business impacts are accurately captured and communicated to stakeholders while providing input, expertise and guidance to project teams on potential impacts the project have to the Customer Experience
Lead, mentor, and develop the business and technical team members engaged on your portfolio
Support the business analysts assigned to your portfolio in the creation and refinement of user stories
You’re the missing piece of the puzzle
Passion for business analytics and systems analysis
Ability to effectively execute on product management methodologies and best practices
Outcome focused, forward thinking, and willing to try new ideas
Thrive in a fast-paced and changing environment
Comprehensive experience in customer experience processes and enablement functions
Excellent communication and collaboration skills
Confidence in handling conflict and difficult conversations
Strengths in strategic planning, project management, and problem-solving
Ability to build relationships at all levels of the organization, with an aptitude to guide and lead cross-functional teams on multiple initiatives
Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives
Proven track record in managing multiple projects from start to finish, and ability to work successfully under pressure
Creative mind and the drive to initiate your own projects
Ability to quickly learn new technology and applications
Strong competency in the Google and Microsoft (MS) Office suite of productivity applications
Proficiency in presentation creation and delivery
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.