Requisition ID : 71395
Join the Global Community of Scotiabankers to help customers become better off.
This is a 1 year temporary contract role.
Contributes to the overall success of the Commercial Customer Experience team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.
Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Health Care & Professionals; Franchising and Agriculture Specialists business lines and Executive Office) and recommending solutions that take into account immediate need, sustainment, evaluation, reporting and future evolution of the solution.
or engaging the right partners to create new tools.
o responsible for training program management (rolling out programs that have been built in collaboration with L&D, monitoring to ensure they continue to meet business needs, recommending updates to programs, etc.)
o creating, maintaining and ensuring the timely execution of work plans that identify key deliverables, milestones, owners, timelines, interdependencies, etc.
o creating / recommending budget requirements, submitting business cases where necessary and working within approved budgets
o identifying potential challenges / issues that could delay the delivery of an initiatives and formulating alternatives to mitigate these challenges / issues
o collaborating with partners and stakeholders to ensure project deliverables are aligned to the all Bank, Canadian Bank and Commercial Bank strategies / visions
o engaging key stakeholders and ensuring they are kept abreast of project progress and any potential issues that could delay the delivery of the initiative
o implement key performance metrics to evaluate the success of a project / initiative
o supporting the implementation of evaluation and measurement metrics of key programs and initiatives by conducting surveys, focus groups and direct calls to the field.
or recommending new initiatives.
o developing dashboard reporting to manage the evaluation of key programs and keep Manager and leaders informed
o creating comprehensive communication plans which include deliverables, communication collateral requirements, timelines, etc.
o collaborating with key partners to coordinate and ensure alignment of key messages and execution of the communication plan
o creating, implementing and maintaining communication collateral to support functional on-the-job knowledge (i.e. user guides, job aids, FAQs, key messages, etc.)
o proactively looking for opportunities to update existing communication collateral, tools and resources to ensure they remain up to date
o proactively looking for new communication trends in the marketplace and make recommendations to improve communications relating to salesforce effectiveness and functional training / skills development
o maintaining a Commercial Bank SBL site to house career development content that is created by HR and L&D
o understanding and proactively taking actions that support the Commercial Bank’s vision.
o contributing to open, honest two-way communication in an effort to increase employee engagement within E.O. and with the field.
o demonstrating Scotiabank’s Core Values.
o contributes to a high performance environment and supports the execution of Commercial Bank’s People Strategy.
o maintaining a solid knowledge of Commercial Banking businesses and partners.
o researching emerging trends in the marketplace and among competitors with respect to sales effectiveness and employee development (functional / skills).
o expanding existing network within and outside of Scotiabank and identify opportunities to increase knowledge / skills / abilities to continually develop in current role.
to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.