Senior Manager, Sales Effectiveness (1 year contract) Commercial Banking - Toronto, ON
Scotiabank
Toronto, ON, CA
3h ago

Requisition ID : 71395

Join the Global Community of Scotiabankers to help customers become better off.

This is a 1 year temporary contract role.

Purpose

Contributes to the overall success of the Commercial Customer Experience team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Leads the implementation, evolution and sustainment of key sales effectiveness and functional training initiatives by :
  • o identifying functional training gaps throughout Commercial Banking (with particular focus on the Specialty Business Banking;
  • Health Care & Professionals; Franchising and Agriculture Specialists business lines and Executive Office) and recommending solutions that take into account immediate need, sustainment, evaluation, reporting and future evolution of the solution.

  • o identifying opportunities and recommending solutions to deepen sales disciplines within the field by leveraging existing tools and resources where possible;
  • or engaging the right partners to create new tools.

    o responsible for training program management (rolling out programs that have been built in collaboration with L&D, monitoring to ensure they continue to meet business needs, recommending updates to programs, etc.)

  • Execute strong project management principles by :
  • o creating, maintaining and ensuring the timely execution of work plans that identify key deliverables, milestones, owners, timelines, interdependencies, etc.

    o creating / recommending budget requirements, submitting business cases where necessary and working within approved budgets

    o identifying potential challenges / issues that could delay the delivery of an initiatives and formulating alternatives to mitigate these challenges / issues

    o collaborating with partners and stakeholders to ensure project deliverables are aligned to the all Bank, Canadian Bank and Commercial Bank strategies / visions

    o engaging key stakeholders and ensuring they are kept abreast of project progress and any potential issues that could delay the delivery of the initiative

    o implement key performance metrics to evaluate the success of a project / initiative

  • Manage the creation and ongoing measurement, evaluation, metrics and reporting by :
  • o supporting the implementation of evaluation and measurement metrics of key programs and initiatives by conducting surveys, focus groups and direct calls to the field.

  • o compiling feedback, reviewing, analyzing and recommending ways to continuously improve current programs and initiatives;
  • or recommending new initiatives.

    o developing dashboard reporting to manage the evaluation of key programs and keep Manager and leaders informed

  • Formulate, engage, create and maintain communications related to assigned initiatives and projects by :
  • o creating comprehensive communication plans which include deliverables, communication collateral requirements, timelines, etc.

    o collaborating with key partners to coordinate and ensure alignment of key messages and execution of the communication plan

    o creating, implementing and maintaining communication collateral to support functional on-the-job knowledge (i.e. user guides, job aids, FAQs, key messages, etc.)

    o proactively looking for opportunities to update existing communication collateral, tools and resources to ensure they remain up to date

    o proactively looking for new communication trends in the marketplace and make recommendations to improve communications relating to salesforce effectiveness and functional training / skills development

  • Contribute to Commercial Bank’s goal of fostering a place of pride for employees and creating high performing, engaged teams by :
  • o maintaining a Commercial Bank SBL site to house career development content that is created by HR and L&D

    o understanding and proactively taking actions that support the Commercial Bank’s vision.

    o contributing to open, honest two-way communication in an effort to increase employee engagement within E.O. and with the field.

    o demonstrating Scotiabank’s Core Values.

    o contributes to a high performance environment and supports the execution of Commercial Bank’s People Strategy.

  • Continually look for ways to increase professional network and development in order to proactively bring new ideas and insights to the Commercial Customer Experience team by :
  • o maintaining a solid knowledge of Commercial Banking businesses and partners.

    o researching emerging trends in the marketplace and among competitors with respect to sales effectiveness and employee development (functional / skills).

    o expanding existing network within and outside of Scotiabank and identify opportunities to increase knowledge / skills / abilities to continually develop in current role.

  • Actively pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-
  • to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.

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