You’re like the Golden Gate bridge; your talents span across many miles and you provide strength, support and guidance to those around you.
You ensure everyone is going in the right direction and enjoying the experience along the way. You take a vision and bring it to life with your passion, mentorship and performance abilities.
Traffic or roadblocks aren’t a problem - you zone in on issues and address them so we can get back to business.
WHAT MOVES YOU
You have relentless energy and spirit and know what it takes to drive a successful business.
You pride yourself on your strong leadership skills, enjoy motivating your team and helping them discover their inner greatness.
You understand that vision isn’t just about seeing the future it’s about understanding what it takes to get there.
Your secret weapons are your charisma and personal presence. When you speak, people listen.
You are the unofficial company cheerleader, enthusiastically embracing the values, vision and culture of our organization.
You love coming up with innovative sales strategies that lead to exceptional results.
You’re both a right- and left-brained thinker. Your innovative side is balanced by your quantitative analytical abilities.
You have a love for learning and education not just for others, but also for yourself.
WHAT YOU'LL DO
Report to Director, Member Experience.
Ensures consistency across all Insurance Service centres within the region.
Provide operational issue direction and guidance to Insurance Centre leadership.
Make business decisions that align with AMA’s policies, procedures and organizational culture.
Develop methods to achieve key performance indicators.
Review and analyze performance reports, identifying barriers and areas of improvement.
Oversee financial resources of all the Insurance centres, ensuring adherence to standards, practices and budgets.
Evaluate programs and services, ensuring effectiveness and efficiency is maintained while reporting findings to the Director.
Provide mentorship and coaching support to Insurance Centre leadership in succession planning, career development and overall growth.
Ensure that Insurance Centre leadership communicates performance expectations and holds employees accountable for results.
Ensure that fiscal responsibility is maintained across all centres by appropriately employing the correct staff levels to optimize productivity, customer satisfaction and financial performance.
Effectively address and resolve escalated customer issues.
Provide knowledge to the Director to assist with development of employee programs, improving customer service and engagement.
Provide recognition to employees and teams for their positive results.
Ensure adherence to legislative and AMA policy standards.
WHAT YOU'VE DONE
You have a post-secondary degree in business or a related field.
You have your Level 2 - General Insurance Agent Certificate of Authority. A CIP, FCIP, or CAIB designation is an asset.
You have at least ten (10) years’ experience in a management / leadership role.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.