Non-Complex Disability Claims Specialist
Quebec, QC
4d ago

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-06Desjardins is looking for passionate people who will contribute to its life and health insurance teams by taking care of the analysis of members' and clients' files.

You play a critical role in disability claim assessment. You evaluate disability claims that meet the criteria for non-complex claims based on specific criteria for the different diagnoses and expected durations.

You provide daily technical support to case managers dealing with complex claims. You calculate and pay out adjusted benefits for gradual return to work cases.

Lastly, in managing open files, you follow up with various disability benefit agencies (CNESST, IVAC, SAAQ). This position involves working on a team, so you must be highly autonomous and able to assess and prioritize your tasks.

General Information on the Position

This career is for you if :

You want to leverage your potential and curiosity and impact different partners

You can offer distinctive customer service

You have a human approach

You are organized, able to perform analysis and exercise good judgment

You have experience or training in one of the following areas : helping relationship, health, life and health insurance, administration, or human resource

Main responsibilities

Manage non-complex claims

Communicate with the various parties in the management of the file (Policyholders and insured)

Follow-up of ongoing claims

Process of claims supported by other service organizations (CPP, WSBC, ICBC)

Calculations of return to work earnings.

Other working conditions

Schedule : Flexible working hours of 35 hours, Monday to Friday

Workplace : Position located in Toronto, Calgary, Vancouver, Lévis or Montreal, depending on the applicant selected. The work arrangement for the position is full-time telework #LI-Remote or hybrid work #LI-Hybrid (at candidate's preference)

Number of jobs available : 4


College diploma in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Strong communication skills in both French and English, both oral and written

Why pursue a career at Desjardins?

Flexible working arrangements

Competitive working conditions

Career development / advancement within your role and beyond

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

1, Complexe Desjardins Bureau 2822 Montréal

Job Family

Life and health insurance (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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