Intelcom Express is a fast-growing Canadian company in the e-commerce delivery sector. Our teams across the country and our network of delivery partners contribute to the success of our day-to-day activities.
Our goal is simple : in a constantly evolving business sector, we do not just follow. We are getting ahead. And we stand out with innovative delivery services and methods.
At Intelcom Express, we encourage initiative and value creation through participatory projects and an open culture. Together we are building a knowledge-sharing community as well as developing numerous collaborative projects to offer a personalized and flexible delivery service.
Your main functions will be :
Prepare a daily report; Process pending packages; Process returns to the sender
Process SAC packages; Process parcels to plan
Deal with broker returns at the end of the day
Process customer service e-mail requests
Contact customers by phone and / or email occasionally
Answer the phone and emails
Make the link between Customer Service and Brokers, and Operation Supervisor’s needs
Serve customers who come to pick up their order at the terminal
Data entry as needed
Escalate special cases to supervisors
Maintain a clean and safe work environment
Ensuring all work areas are kept clean and presentable
Working well and participating in other tasks as assigned time to time
Following Health & Safety protocols at work
Experience in a warehouse position.
Experience in the field of transportation is an asset.
At least 2 years of experience in a customer service position.
Strong customer services skills, efficiency, and responsibility of getting the job done.
You are dynamic and pay close attention to customer service.
You have excellent oral and written communication skills.
You have the ability to work with Word, Excel and Internet software.
Have your own means of commute.
Advantages of joining our team :
Attractive wages $17-$18 / Hour
Dynamic, team-oriented environment,
Interesting career development prospect
Health insurance benefits
Shifts available : 2 (Full-time)
Shift 1 : Monday to Friday 6 : 00AM to 2 : 30PM
Shift 2 Monday to Friday 2 : 00PM to 10 : 30PM
Questions to answer :
What is your preferred shift?
Do your have your own vehicle?