Administrative Team Lead
CBI Health
Etobicoke, Ontario, CAN
2d ago

Administrative Team Lead Etobicoke, ON

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us : heart, respect, reliability, teamwork and innovation.

Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country.

Join the new CBI Health and find where your better begins.

About this opportunity

Are you an inspiring administrative professional looking to play a vital front-line leadership role in an outpatient rehabilitation setting?

If so, CBI Health has an exciting opportunity for you to apply your professional skills to lead a small administrative team at our Etobicoke Islington Health Centre.

As an Administrative Team Lead, you will ensure operational excellence in the delivery of clinic services by consistently executing established systems, structures and processes to support superior business performance.

Leading by example, you will coach and mentor administrative staff, while facilitating the efficient daily operations of the clinic and ensuring that all processes align with accepted Best Practices in Ontario.

The range for this role is expected to be $40,000- $42,000 per year. The rate will be commensurate with education and experience of the successful candidate.

Take an inside look at what you’ll do each day

  • Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management
  • Use available resources (reports, tracking tools) to identify gaps in operational execution, while working closely with the Clinic Manager and administrative staff to action process improvements
  • Contribute to a high-performance culture by leading by example, drawing / retaining top administrative talent and implementing effective on-boarding, performance management and mentoring practices
  • Ensure all administrative team members clearly understand their roles and receive the technical skills training required to meet or exceed expectations
  • Provide regular feedback to administrative staff, allowing them to learn and grow while maintaining CBI’s high standards for service delivery
  • Support the Clinic Manager in engagement initiatives, including town halls, advisory committees and action plans based on Engagement Survey results
  • Ensure resources are aligned with the organizational structure and meet business needs
  • Manage information and reporting to facilitate sound decision-making regarding revenue, throughput, cash management, schedule management and the marketplace (referral trends, client engagement)
  • Analyze monthly, quarterly and annual trend data with the Clinic Manager to leverage strengths, facilitate priority management, identify areas for improvement
  • What you need to be successful

  • A track record of successful experience in administration
  • Impeccable customer service and a client first attitude
  • Strong interpersonal, teamwork and team-building abilities
  • Excellent self-management, planning, scheduling and organizational skills
  • A commitment to organizational and operational efficiency with an innate desire to help others
  • The ability to use objectivity and follow policy
  • All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption
  • What CBI Health offers you

  • Continuous learning and skills development, including management opportunities
  • Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
  • Flexible hours, which allow work-life balance and focus on quality of life
  • About Us

    For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

    With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better.

    Learn more at

    CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves.

    We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

    We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process.

    Please inform your recruiter if you have any accommodation requests.

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