Bilingual Payroll Specialist
Ceridian HCM, Inc
Montreal, QC, CA
13d ago

Responsibilities :

1. Perform a full range of customer out-sourced activities within Ceridian’s Managed Human Resources service offering, in a quality and efficient manner.

This includes, but is not limited to the management and maintenance of :

  • Year End (forms processing, monthly, quarterly, and annual balancing),
  • New Hires and Terminations,
  • Leave Administration,
  • Benefit Administration,
  • Position maintenance,
  • 3rd party maintenance (unions, workers compensation, pension and benefit providers,)
  • Reporting,
  • Liaise with 3rd party vendors and government agencies,
  • Calendar of Events,
  • Change Controls,
  • Inquiry Management and Issue Resolution activities,
  • Tax and Remittance filing / reconciliation,
  • Process documentation,
  • Maintaining a working knowledge of legislative requirements and changes.
  • 2. Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.

    3. Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, 3rd party vendors in accordance with SLAs.

    4. Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.

    5. Work cooperatively and collaboratively with others to meet customer’s needs.

    Qualifications :

  • Previous payroll experience preferably in a high volume payroll operations environment
  • Previous customer service experience working in a deadline driven work environment
  • PCP Certification (or obtained within 18 months of employment)
  • Strong written and verbal communication skills using a variety of media dependant on the situation
  • Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet
  • Benefits Administration experience is an asset
  • Bilingualism in French and English is a must
  • Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

    We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

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