Guest Services Supervisor
FRHI
Lake Louise, Canada
5d ago

Summary of Responsibilities :

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :

Ensuring the smooth daily operation, while maintaining high levels of guest service

Handling of guest comments and complaints ensuring guests needs are met

Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives

Participating in communication meetings within the department, the hotel, and the company

Adhering to the code of business conduct

Being responsible for a personal cash float

Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

Maintaining a safe and hazard free working environment

Adhering to the FH&R Environmental Plan

Working shifts as business levels dictate

Performing general computer maintenance

  • Training on the latest software and equipment
  • Oversee training and performance management of 4-8 colleagues

    Responsible for seeking feedback from all departments in the hotel

    Duty Manager shifts and responsibilities as assigned

    Shift work, which requires 24- Hour Guest Service Supervisor coverage.

    Practising room yield management, to ensure maximum profitability of overall operations

    Monitoring inventory, room types, and categories

    Ensure that the operational budget is adhered to and all costs are controlled

    Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures

    Maintain a safe and hazard free work environment

    Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program

    Adhere to all environmental policies and programs as required

    Other reasonable duties as assigned

    Qualifications :

  • Previous leadership experience in guest services preferred
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications preferred
  • Must be able to type 25 words per minute
  • University / College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Applicant must hold the proper work authorization to be legally eligible to work in Canada.

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