Customer Care Agent
EQ3
Montreal, QC
3d ago

EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last.

Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we’re able to find creative solutions for modern life.

Everything we do is made in consideration of people, of the planet and of our space.

We are looking for an enthusiastic, collaborative individual to join our Customer Service Team as our Customer Service Agent.

This role is full-time, permanent working out of our EQ3 office located in Montréal, QC.

SKILLS YOU NEED :

  • Minimum two (2) years of experience working as a Customer Care specialist, Agent or Account Representative
  • Experience working in a faced-paced environment with the ability to understand, empathize with customers and prioritize customer needs for an overall positive customer experience
  • Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
  • Previous experience working with ticketing system similar to (Zoho Desk, Mapics-AS400)
  • Ability to effectively communicate both verbally and in writing, in English and French
  • Must be flexible to work different shifts and retail hours (including evenings or weekends)
  • MORE ABOUT THE ROLE :

  • Respond promptly and professionally to incoming customer inquiries by telephone, email, or by live chat
  • Maintain an updated knowledge of the organization’s product, services, and customer service policies
  • Investigate concerns and provide customers with all required information to resolve quality and warranty claims to resolution
  • Create a case and work with third party technicians and in house teams for warranty claims and repair requests
  • Keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
  • Participate in training opportunities provided by the organization or by outside entities
  • WORK LIFE AT EQ3 :

  • A company that supports work-life balance with paid time off and flexibility
  • Competitive compensation and benefit packages
  • Employee discount program for products, wellness plans, group banking and more
  • EQ3 Spirit Committee that promotes community engagement, rewards and recognition for all employees
  • Surround yourself with a community that supports professional growth and collaboration
  • CLOSING DATE : Open until position is filled

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