As a Contact Centre Representative, you will be responsible for assisting customers with their day to day banking and credit card needs and provide them with suitable financial solutions which may include bill payments, digital advice, account maintenance, credit card inquiries, basic investment advice, and promoting all banking products and services to create a customer centric experience.
You will be accountable for performing a broad range of customer service transactions within our Canadian Banking business.
Your primary accountability is to ensure the customer’s purpose of the call was addressed in an efficient and quick manner.
In addition, when initiated by the Customer, you will provide information and / or advice on services, products, and / or solutions to existing or prospective TD customers.
You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal goals.
You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures.
You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change.
Call Centre and banking experience is an asset.
Classes starting on May 27th and July 2nd!
Please note, 10 weeks of full time training is mandatory to ensure your success. Training Monday-Friday 7 : 30am-3 : 30pm or 4pm-
12am can be accommodated
Students must be able to travel to TD’s Corporate Offices in Dieppe, NB during the school year for part-time hours.
Full-time hours during summer months, Part-time hours (15h / week) during school year