CSR/Bank Teller-Vancouver Richmond Branch

BANK OF CHINA

Vancouver, Canada, Canada

1d ago

Responsibilities and Accountability :

Greet and answer customers’ enquiries in a professional and courteous manner;

Resolve problems or discrepancies concerning customers' accounts quickly and professionally;

Create positive customer experience by understanding and meeting customers’ service needs accurately and efficiently;

Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions ,wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;

Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit ,Standby LC etc.;

Sort and file deposit slips and cheques;

Ensure the confidentiality of the Bank and its customers’ information;

Provide administrative support, including filling documents and coordinating office upkeep with building management service to resolve facility related issues;

Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.

Job Specifications :

Relevant post-secondary education with Diploma / Degree in Business Administration, Accounting, Finance or Economics

Ability to perform tasks in an accurate, efficient and timely manner

Proven judgment and decision-making ability with demonstrated integrity and ethical standards

Effective verbal and written communication skills

Ability to handle difficult customers with diplomacy

Accuracy and attention to detail

Additional language ability : Mandarin / Cantonese Chinese

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