ServiceNow Business Analyst, Global Technology Services (GDAS)
Deloitte
Toronto, ON, CA
5d ago

Job Type : Permanent

Primary Location : Toronto, Ontario, Canada

All Available Locations : Toronto

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

Experience a firm where wellness matters.

Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope?

Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

The Custom Solutions group within the Deloitte's ITS (Information Technology Services) documents Business Goals and requirements, performs gap analysis, and develops functional designs and scope projects.

We are a team of well-versed professionals, with in-depth knowledge on business and technology evolution.

Interested in working in an agile team environment? Keep reading!

As a Business Analyst on the Custom Solutions Team, you will work directly with the product team, and internal and external stakeholders to gather information and synthesize findings into business requirements and design.

You will assist your project manager with development and will provide updates on project processes and deliverables. You are well versed with the Technology industry and will use this knowledge you possess to participate in and support cross technology improvement initiatives.

About the team

Deloitte Global Culture :

At Deloitte, we expect results. Incredible tangible results. And Deloitte Global professionals play a unique role in delivering those results.

We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value.

  • We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment;
  • but we also want you to stand out with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

    Deloitte Global supports our talented professionals in answering the question : What impact will you make?

    In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization.

    We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

    Enough about us, let’s talk about you

    You are someone with :

  • 4+ years’ experience in business analysis, requirement management and the software development lifecycle
  • Experience leading the business analysis for at least 3-4 large / complex application development projects end to end
  • Excellent knowledge and experience of ITIL framework and ITSM processes
  • Experience in implementation of these processes : Incident Management, Request Fulfillment, Change Management, Problem Management,
  • Knowledge Management, Service Asset and Configuration Management, Service Catalog Management, CMDB
  • Why Deloitte?

    Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead.

    We do this by making three commitments to you :

  • You will lead at every level : We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way : We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired : We create a deep sense of belonging where you can bring your whole self to work.
  • The next step is yours

    Sound like The One Firm. For You?

    At Deloitte we are all about doing business inclusively that starts with having diverse colleagues of all abilities! Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada.

    This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan .

    We encourage you to connect with us at accessiblecareers deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format.

    We’d love to hear from you!

    By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

    Deloitte Canada has 52 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples.

    We are all Treaty people.

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