Ocean Import Customer Services Agent
Expeditors International of Washington, Inc.
Mississauga, Canada
12d ago

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-

based approach to logistics.

Organic Growth Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows dailly
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Qualifications

  • Post-secondary education required
  • Customer Service : 6 months to 1 year experience and / or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and INCO terms
  • Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational and team skills
  • Self-Motivated with strong desire to learn
  • Strong computer skills (Excel, Word)
  • Fluent in English
  • Additional Information

    Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan : Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Job Location

    Apply
    Add to favourites
    Remove from favourites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form