Help Desk Analyst
Robert Half Canada Inc
Hamilton, ON
16d ago

Staffing Area : Technology & IT

Technology & IT

Description Robert Half Technology is looking to hire Intermediate and Senior Help Desk Analysts to support remote users in a growing company.

To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-

changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

Located near Hamilton, the Help Desk Analyst opportunity is a full-time role.


  • Independently investigate and implement solutions to technical issues
  • Spot recurring technical issues and deploy solutions to address the root of the problems
  • Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally Requirements ?
  • Must be legally able to work in Canada immediately

  • Exceptional communication skills
  • Ability to work independently (supervisors are in the US)
  • Experience providing remote phone and chat support to end users in a business environment
  • Comprehensive computer troubleshooting skills. A fundamental understanding of how to systematically troubleshoot desktop OS, applications and hardware problems.
  • Must have ITIL experience
  • Active Directory management and administration
  • Group Policy configuration and deployment
  • Windows Servers and Desktops
  • Exchange 2010, 2013 and 2016 administration and management
  • SQL 2012, 2014, 2016 and 2017 administration and management
  • 2 factor authentication technologies
  • Citrix ? XenApp, XenDesktop
  • VMWare
  • Office 365 management and administration
  • Veeam, Backup Exec or other backup technologies
  • Windows 7,10 Desktop OS - Server 2012R2, 2016 OS
  • HPE Server hardware ? blade, rack mount and tower
  • Basic switches and firewalls configuration and management
  • Printer deployment, configuration and management
  • NTFS file permissions and shares
  • Ticketing systems - Cherwell, ConnectWise, Heat, ServiceNow
  • Please contact Craig Ferguson craig.ferguson Technology doesn't change the world. People do.

    As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do.

    But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

    Leader among IT staffing agencies

    The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.

    Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

    We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.

    And our network of industry connections and strategic partners remains unmatched.

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