New Home Technician
Mattamy Homes
Ottawa, Ontario
2d ago

Reports to :

Assistant Warranty Service Manager

Who We Are

Mattamy Homes is the largest privately owned homebuilder in North America, with a 40-year history of operations across the United States and Canada.

Every year, Mattamy helps more than 7,000 families realize their dream of home ownership.In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.

What We Offer

In accordance with the high standards and integrity of the Mattamy organization, as well as adherence to generally accepted building practices, the New Home Technicianactively supports the Company Mission of The Best Homeowner Experience by completing warranty service repairs in homes following homeowner possession.

The New Home Technicianstrives to use efficient and high-quality results, as well as a strong customer service orientation throughout every touch point with the home and the Homeowner.

Responsibilities

Post-Occupancy Service & Warranty Care :

  • Complete warranty service work which includes : Fix and eliminate warranted deficiency items as noted on Homeowner 30 day, 1st year, & 2nd year Warranty forms;
  • Review service warranty lists with homeowners explaining which item will be rectified immediately and why.Advise of process to assign work to trades at a later date.

    Obtaining homeowners signature on completed items.

  • Respond and resolve Homeowner emergency calls such as roof or plumbing leaks;
  • Preparing materials required to complete service work prior to visiting homeowners.
  • Additional Responsibilities :

  • Providing a list of required materials and supplies to direct supervisor on weekly basis.
  • Meet regularly with direct supervisor at designated times to discuss completed work and work to be assigned to trades.
  • Review work orders on a proactive and daily basis.
  • Develop a constructive and helpful working relationship with homeowners
  • What You Bring

  • Completion of High school education level or higher is preferred, but not required.
  • Basic arithmetic skills, for example, in taking measurements, is essential.
  • Several years’ experience in residential / commercial construction industry, or experience in the renovations / repairs business.
  • Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
  • Comfortable in the use of technology smartphones, tablets or computers to record, review and communicate information related to deficiency lists.
  • Excellent customer service skills in dealing with homeowners, including strong verbal communication skills, as well as the ability to utilize alternative means of communication when a language barrier is encountered;
  • Must have the ability to read and write accurately in the English language.
  • Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
  • Must have a valid driver’s license, regular access to a vehicle and provide own tools.
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