Revenue Manager
West Edmonton Mall
Edmonton, Alberta, CA
6d ago

The Revenue Manger is responsible for proactively identifying and maximizing the revenue that the hotel brings in on a monthly, quarterly, and yearly basis and overseeing the staff and operations of the Reservations Department.

Primary Responsibilities :

  • Overseeing the daily room inventory management process and pricing process.
  • Analyzing competitor rates and strategies to the local market and creating an action plan for Fantasyland Hotel and West Edmonton Mall Inn.
  • Providing guidance and direction to the staff of the in-house Reservations Department while overseeing all management related functions for the team, including but not limited to;
  • hiring, training, performance management and team building activities.

  • Monitoring fluctuations in occupancy levels and troubleshooting when there is a decrease in vacancy.
  • Working closely with other Hotel departments to align sales strategies and goals and determine how they will be met.
  • Developing selling strategies that include arrival patterns, length of stay, and discount rate availability.
  • Determining what online sites and other distribution channels are the most successful and create the largest revenue.
  • Assessing the needs of target markets and optimizing the revenue created from these markets.
  • Perform competitive benchmark studies and follow market trends and conducting daily pick-up analysis, strategy adjustments and reporting.
  • Creating and maintaining a 13-month rolling demand calendar.
  • Developing pricing strategies in conjunction with the individuality of each hotel property in the portfolio.
  • Providing weekly dynamic forecast of expected results, variances and budget comparisons.
  • Managing and overseeing strategy for all 3rd party distribution
  • Responsible for assessing, analyzing and pricing group business strategies and analyzing overall monthly hotel performance and providing summary reports with recommendations to improve long term strategies.
  • Ensuring all related systems are configured correctly, validated and working to full capacity.
  • Working closely with the sales team to ensure correct rate availability for contracted customers and ensuring the group allocations and reservations are handled diligently and accurately.
  • Monitoring the prospective / tentative booking process to ensure accurate forecasting.
  • Ensuring timely group pickup / rooming lists and channeling sales opportunities to the sales department.
  • Working closely with the in-house marketing team to create marketing strategies related to rates and special pricing packages.
  • Other responsibilities as required.
  • Desired Qualifications :

  • Three (3) to five (5) years-experience in a Revenue Management, Reservations or Hotel Management position is preferred.
  • A diploma or degree in Business, Finance, Hospitality or a related field is an asset.
  • Strong knowledge of the local hotel market is an asset.
  • Experience budgeting, creating profit / loss concepts, percentages and variances is an asset.
  • Excellent written and verbal communication skills and the ability to work on your own or as a part of a team.
  • Proficient in Microsoft Office programs such as Word, Excel, Outlook, etc.
  • Must be able to pass a basic security clearance.
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