Manager, Fraud
President's Choice Financial
Toronto, Ontario M5V 1K4, CA
4d ago

Location : 25 York Street, Toronto, Ontario, M5J 2V5 President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial products and services across Canada.

PCF is focused on providing everyday payment solutions and services that reward the everyday. It operates in the following segments : Mastercard : The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.

Insurance : Home and auto insurance are offered through affiliates and relationships with several insurance companies. PC Optimum : All PC Financial payment card customers earn PC Optimum points that can be redeemed in participating Loblaw banner and Shoppers Drug Mart stores.

PC Services : this division of Loblaws Inc. operates in the same office location and includes The Mobile Shop and Gift Card businesses which are focused upon delivering convenience and exceptional value to LCL customers.

Loblaws Inc. is a wholly-owned subsidiary of LCL. LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country.

LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.

PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships.

PCF’s vision is vision is to make the everyday simple and better. The Manager, Fraud is responsible for providing fraud mitigation strategies and tactics for the PCF portfolio to minimize fraud losses via the PCB Pavilions while balancing customer experience.

What you’ll do Retrieve, analyze, and investigate / interpret large volumes of complex data in relation to potential fraudulent applications Lead the development and implementation of fraud strategies to drive incremental benefit utilizing fraud systems or tools to mitigate payment, transactional, and application fraud.

Use quantitative analysis to monitor effectiveness, and refine strategies as needed Conduct data mining and analytical assignments for ad-hoc fraud projects as required Conduct and develop investigative processes in relations to fraud applications investigations Act as the key contact between credit risk, internal teams (i.

e. Sales Team) and vendors in relation to fraudulent investigations Share new fraud trends, issues, significant control weaknesses or deficiencies identified during investigations Perform pre- and post-implementation and benchmarking analysis for various related initiatives Accountable for financial loss performance and customer experience generated by fraud strategies Create and maintain a reporting dashboard specifically targeting statistics related to fraudulent applications and investigations What you’ll need Post-Secondary education and 5+ years financial industry experience Experience utilizing SAS / SQL required Knowledge of fraud management solutions & systems preferred (e.

g. PRM, Falcon and / or TSYS) Cardguard and Determinator experience considered an asset Experience in financial fraud and rules-based strategies preferred Strong analytical and conceptual thinker with the proven ability to solve problems and make decisions based on quantitative analysis Comprehensive understanding and knowledge of risk control, systems- based fraud prevention, and basic banking processes Good understanding of credit card profitability dynamics and application of strategy to optimize profitability Strong data profiling and cleaning of data required knowledge of application adjudication and investigations Knowledge of retail banking products, behavioral analytics, and branch experience an asset #LI-VB1 Come and join a winning team who demonstrates innovation, energy, creativity and vision.

We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Number of Openings : 1 PC Financial recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing.

Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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